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Humana Lead, CIAM Product Owner in San Juan, Puerto Rico

Become a part of our caring community and help us put health first

The Lead IT Product Owner (PO) role is responsible for managing and communicating the vision and roadmap for products to the Consumer Identity Access Management (CIAM) Scrum team by defining user stories and prioritizing product backlog. The role drives value to the business by building and maintaining a product backlog in collaboration with the CIAM Product Manager, stakeholders and the CIAM Scrum team.

The Lead IT Product Owner (PO) role is responsible for managing and communicating the vision and roadmap for products to the Consumer Identity Access Management (CIAM) Scrum team by defining user stories and prioritizing product backlog. The PO represents the voice of the customer to the team and should articulate WHAT is to be delivered but leave it to the team to determine the HOW. The role drives value to the business by building and maintaining a product backlog in collaboration with the CIAM Product Manager, stakeholders and the CIAM Scrum team. The PO owns the articulation and prioritization of backlog in small increments of value that can be delivered by their team in 2-week iterations.

The Product Owner is expected to be knowledgeable on the CIAM product and underlying platforms that the delivery teams are supporting. They should have a solid understanding of Identity and Access Management and consumer IAM work area professional concepts/standards, regulations, strategies, and operating standards.

Responsibilities include:

  • Partner with the CIAM Product Manager and senior leadership to develop and align the product roadmap to strategic objectives;

  • Communicate the feature or product strategy effectively to key stakeholders and team members;

  • Incorporate stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer;

  • Engage with the CIAM Product Manager, stakeholders and delivery team(s) to define and maintain product backlog features and decompose them into user stories with clear acceptance criteria;

  • Collaborate with the CIAM Product Manager, stakeholders, CIAM team and dependent teams to align on priorities, set commitments and prioritize the backlog;

  • Articulate and manage the product / sprint backlog that enables the delivery of objectives & key results;

  • Work day-to-day with the CIAM team to provide CIAM subject matter expertise and clarify customer requirements;

  • Drive quality and innovation into the team's work product;

  • Define key metrics for relevant reporting on status;

  • Own messaging of status and health of the CIAM team's delivery ensuring that the work meets the customer's needs;

  • Facilitate planning activities and sessions such as Sprint Planning, Backlog Refinement, and Team Breakout sessions during PI Planning;

  • Follow established guidelines/procedures.

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree

  • 5+ years of technical experience

  • 3+ years of Product Owner and/or equivalent technical experience with managing consumer-based identity and access control platforms

  • Experience translating business needs to technical requirements;

  • Excellent interpersonal skills with the ability to manage, influence, negotiate and collaborate with a variety of stakeholders with often conflicting priorities and requirements.

  • Self-motivated and able to work in a fast-paced environment.

  • Ability to work under minimal supervision and uses independent judgment to analyze variable factors and determine the best course of action;

  • Demonstrated knowledge and experience in technical design and practical implementation of IT solutions.

Preferred Qualifications

  • Certified Scrum Product Owner or equivalent certification;

  • SAFe Product Owner/Product Manager Certification

  • Working knowledge of cyber security concepts, cloud and tools including Identity Access Management (IAM).

  • Experience delivering solutions in both a traditional waterfall and agile environment.

  • Significant experience using Azure DevOps, Jira, or other work management tools.

  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutions and possess the ability to lead.

  • Excellent communication and presentation skills.

Additional Information

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

  • Work-Life Balance

  • Generous PTO package

  • Health benefits effective day 1

  • Annual Incentive Plan

  • 401K - Excellent company match

  • Well-being program

  • Paid Volunteer Time Off

  • Student Loan Refinancing

If you share our passion for helping people, we likely have the right place for you at Humana.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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