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Sutherland Global Services Customer Service Representatives / Financial Services – Remote in San Juan, Puerto Rico

Are you curious, motivated, and forward-thinking? Do you have an interest or a background in providing support to customers of banking and/or financial organizations? Do you enjoy a job where every day is different and where you learn with each new call?

Join Us.

We’re Sutherland, and we’re now hiring customer service reps to help us support a new client, a multinational corporation providing a wide range of financial products & services. Specifically, you will handle inbound customer inquiries and resolve a variety of basic support issues, such as researching, troubleshooting and processing address changes, customer orders, and/or billing/payments/disputes. You will be responsible for documenting all your work, and escalating calls to an appropriate Product Support Specialist as needed.

Since we provide service to global customers, our center is open 24/7. These are work from home opportunities.

We offer:

  • Competitive pay starting at $17/hour, a generous vacation policy, and 401k

  • Medical, dental, and vision benefits; EAP, health and wellness programs, and more

  • Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!

  • Employee Discounts

  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

  • Excellent customer service skills that result in high levels of confidence and satisfaction from your customers gained through a year of related experience or in a high-volume call center environment

  • Knowledge of the credit, debit and pre-paid debit industry and related back-office regulations, processes and procedures

  • Strong PC skills

  • A detail orientation and effective interpersonal, communication and organization abilities

  • The ability to work both independently and as part of a team

We will provide all equipment, and we ask you to provide reliable, hard-wired internet service and a quiet, distraction-free place to work.

About Us

As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

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