Experience Inc. Jobs

The Associate, Teller Lead, contributes to the overall success of the branch by providing support and advice to the Associate, Tellers with the efficient daily operation of the branch. Leads by example and encourage a customer center behavior within the team based on the Bank’s service culture and protocols. Support branch objectives through the generation of effective referrals. Position works on-site based in Guayama PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Ensures daily branch operations over cash, values, wire transfers and monetary instruments according to policies and procedures by completing established reports, logs and daily established tasks. Take action over any discrepancies or noncompliance.

• Provides assistance and support to the Manager Service & Operations including but not limited with: Scheduling Associate Tellers availability based on customers branch volumes, teller differences, GL accounts reports, prepare and receive branch cash requisitions, among others.

• Verify and authorize transactions within the established limits.

• Provides advice and coaching to the Associate Tellers team with daily operations and activities.

• Provides prompt, courteous and efficient services to customers with precision and accuracy adhering to all accounting, operational and security procedures and practices established by management.

• Encourage branch compliance with bank regulations, requirements, policies and procedures, including but not limited to Bank Secrecy Act and Anti Money Laundering requirements.

• Processes all types of deposit accounts, wire transfers, payments, among other transactions.

• Support the financial institution’s customers retention strategies.

• Provides prompt, courteous and efficient services to the organization’s internal and external customers with precision and accuracy adhering to all procedures and practices established by management and encourage Associate Tellers staff follows established guidelines.

• Ensures compliance with policies and procedures in financial transactions, and make sure Associate Tellers staffs adheres to established processes.

• Promotes and provides information on the organization’s products and services.

• Promotes with customers Digital Migration and Adoption and encourage the same behavior within the Associate Tellers team.

• Identifies cross-selling opportunities and perform customers referrals to appropriate sales team member.

• Encourage referrals effectiveness within the Associate Tellers.

• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Business Administration, Accounting, Finance or related subject required.

• Two (2) year experience in a similar role required. Experience in the banking industry highly desirable.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Knowledge and experience in banking industry operating policies, procedures and regulations required.

• Service and results oriented, with extensive interpersonal skills.

• Must be able to observe quality standards as well as analyze business needs and understand the operational workflow.

• Proficient in MS Office. Banking industry software and applications knowledge required.

• Outstanding communication skills both in English and Spanish required.

• Availability and flexibility to adhere to branch schedule and operations.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento