Job Information
Oriental Bank Analyst, Regulatory Compliance (Complaints) in San Juan, Puerto Rico
The Analyst, Regulatory Compliance (Complaints) supports the maintenance and administration of Oriental Bank’s Complaints Management System and Monitoring and Testing Activities. Reviews and analyzes complaints to identify possible violations of consumer protection laws and regulations. Informs and advises Oriental Bank’s Management on regulatory compliance topics and/or issues observed. This position will be working hybrid and is based in Oriental Center building, San Juan, PR.
Main Duties & Responsibilities
Achieve overall compliance with annual plan objective.
Gather, review, and analyze customer complaints data to identify possible violations to consumer complaints laws and regulations.
Based on the complaints analysis, identify patterns, recurrence, and root cause of the violation.
Work with other departments to improve internal controls and operational processes to mitigate risk of non-compliance with applicable consumer protection laws and regulations.
Perform testing and monitoring activities related to applicable federal and local consumer protection laws and regulations and to policies and procedures in place at the bank to ensure compliance. Testing and monitoring activities include but are not limited to, interviews and understanding meetings with management, process walkthroughs, detail testing based on sampling, data collection, and analysis.
Develop reports and discuss regulatory findings and/or processes control weaknesses observed with Management.
Review corrective action plans agreed with management and ensure their timely implementation. Will review all deliverables that were provided by management to ensure that they address the regulatory findings or process controls weaknesses identified through the monitoring and testing function or through the complaints management function.
Conduct special investigations, projects, or tasks upon request.
Support management in the preparation of materials for local and federal regulatory exams, external and internal audits, as requested.
Other duties may be assigned.
Minimum Requirements
Bachelor’s degree in accounting, finance, or related field required. Juris Doctor is preferred.
Two (2) years of experience in Accounting, or Internal Audit, or Compliance required. Banking experience preferred.
The minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Knowledge of financial institution policies and procedures preferred.
Effective and clear communication skills with a broad range of employees across the organization, as well as with external counterparts.
Excellent written and verbal communication skills in English and Spanish with a demonstrated ability to write communications clearly, concisely, and effectively required.
Ability to read, analyze and interpret government regulations, trade journals and legal documents required.
Able to respond to common inquiries from regulatory agencies, and external consultants required.
Innovation and flexibility for meeting the demands of an ever-changing economic market required.
Excellent computer skills, including Microsoft Office (Word, Excel, Power Point) required.
Analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
Effective interpersonal skills.
Excellent time management skills and be accustomed to working with deadlines.
#Li-Hybrid
Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )
Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)
Compliance Posters
This may be the opportunity to change your life and take your career to the next level.
Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:
Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)
Recruitment Privacy Policy Statement
Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.
Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:
Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)
Política de Privacidad de Reclutamiento