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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In addition, as an Account Receivable Team Lead you will play a crucial role in supporting and guiding team members as a subject matter expert in your area of expertise. This will involve providing one-on-one training, documenting department processes and procedures, managing more complex tasks, and completing special projects as assigned. Furthermore, you will actively contribute to the development and implementation of strategic work plans to support the overall business needs.

Primary Responsibilities:

• Resolve outstanding accounts receivable in a timely and accurate manner to maximize reimbursement and achieve solid patient financial results

• Collaborate with a team to deliver consistent results while also being able to work independently

• Maintain organization and quickly adapt to a fast-paced remote work environment

• Stay updated on new systems, technologies, and processes as required by client specifications

• Utilize solid written and verbal communication skills to effectively follow-up with payers, resolve denials, review charges, and respond to written correspondence

• Ensure accurate application of financial transactions to each account, including posting payments and contractual adjustments

• Perform thorough research to identify and address potential issues or trends that may affect the timely resolution of accounts, including posting or billing rejections, unidentified payments, underpayments, refunds and posting to deposit variances

• Support the revenue cycle through various clerical duties, including mail sorting and routing, deposit preparation, scanning, and credit card processing

• Meet productivity standards as outlined in client metrics

• Serve as a subject matter expert in your area of expertise, providing in-depth knowledge and guidance to others

• Communicate effectively and deliver training to team members, ensuring a clear understanding of processes and procedures

• Take on higher-level work assignments with minimal guidance, displaying your ability to manage complex tasks independently

• Utilize an analytical mindset to identify issues and develop potential solutions, contributing to continuous improvement efforts

• Update department processes and business rules, ensuring they align with current best practices and industry standards

• Oversee and conduct quality checks on the work of others, ensuring accuracy and adherence to established guidelines

• Other duties may apply

ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ months of experience supporting business operations (new hire support, training, reporting, special projects)

• 1+ years of experience in collections, billing or cash posting

• Analytical experience with the ability to identify issues, analyze data, and develop potential solutions for continuous improvement efforts

• Proficiency with MS Office (including Excel, Word, and Outlook).

• Ability to work any of our 8-hour shift schedules during our normal business hours of Monday to Friday 8:00am - 8:00pm AST. It will be necessary, given the business needs to work overtime on Saturdays

• Professional English Proficiency

Preferred Qualifications:

• Finance or accounting experience

• Proven knowledge of medical terminology and insurance billing practices

• Experience overseeing and conducting quality checks on the work of others, ensuring accuracy and adherence to established guidelines

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.