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San Jose State University Undergraduate Graduation Evaluator in San Jose, California

Undergraduate Graduation Evaluator

Apply now (https://secure.dc4.pageuppeople.com/apply/873/gateway/default.aspx?c=apply&lJobID=521294&lJobSourceTypeID=837&sLanguage=en-us) Job no: 521294

Work type: Staff

Location: San José

Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Job Summary

Reporting to and receiving work lead direction from the Associate Registrar for Undergraduate Graduation Evaluation, the undergraduate graduation evaluator provides student service professional services, while working independently to achieve specified outcomes. The Undergraduate Graduation Evaluator is responsible for complex tasks regarding all processes related to the work distribution, communications, and processes for all graduation candidacy verification, processing and awarding of degrees. This position provides audit and analysis, and assessment for students attempting to complete Title 5, CSU and University requirements relating to undergraduate baccalaureate degree requirements which require a high level of professional judgment. This position also serves as a liaison to the college success centers and campus departments in providing degree related information for effective advising of university, major, minor, residency and honors requirements. The objective in all interactions is to provide information regarding policies and procedures, to suggest actions, to develop and recommend solutions which will address issues, and to establish cordial and collegial relationships with those contacting the Office of the Registrar. This position also provides graduation workshops to graduating students and advisors.

Key Responsibilities

  • Evaluates, verifies and confers degree requirements based on established university policies and procedures

  • Notifies students of evaluation results

  • Provides appropriate solutions to satisfy outstanding requirements, while explaining relevant policies, regulations, and procedures. Refers students to other academic units when appropriate

  • Provides comprehensive advice to students’ on complex and sensitive issues relevant to transfer credit and graduation requirements (GPA, GE, catalog rights, etc.)

  • Responsible for completion of assigned workload of degree clearance within prescribed timelines for initial and final degree checks

  • Verifies accuracy of the academic record and provides corrections to consults the Records team for any changes made to the record

  • Serves as the Registrar’s office college liaison to collaborate with colleges, departments, and other academic units to resolve issues relating to completion of General Education, major and/or minor requirements for students who have applied for graduation

  • Collaborates with the Admissions Office and Articulation Officer to resolve transfer credit and articulation issues

  • Provides graduation instructional presentations and workshops to academic units

Knowledge, Skills & Abilities

  • Ability to interpret complex CSU and SJSU policies as they relate to transfer credit, GE, catalog rights, GPA, etc.

  • Working knowledge of software applications: word processing, spreadsheet, database management

  • Ability to perform accurately in a detail-oriented environment

  • Ability to handle multiple and complex work priorities, organize and plan work and projects

  • Ability to reason logically and analyze and solve organizational and operations problems of one or several program areas and recognize specific college needs

  • Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies

  • Ability to interpret and apply program rules and regulations

  • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements

  • Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data

  • Ability to advise students individually and in groups on routine matters where required

  • Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible

  • Ability to use tact and sensitivity to ensure students’ understanding of complex information

  • General knowledge of research and interview techniques; and of the principles of individual and group behavior

  • Familiarity with FERPA and data security best practices

  • Thorough knowledge of university methods, procedures and practices; English grammar, business writing, punctuation and spelling

  • Strong oral communication and critical thinking skills

  • Must possess excellent customer service and public relations skills; English grammar, business writing, punctuation and spelling

  • Ability to prioritize and effectively utilize time management skills in daily tasks

Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field

  • Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred Qualifications

  • Bachelor’s degree

  • Experience in analyzing, reviewing, and interpreting records and process requirements

  • Demonstrated three (3) year of professional experience in a higher education enrollment services environment, preferably in records, graduation evaluations, advising, admissions and/or degree audit in a large size institution

  • Demonstrated experience applying academic policies to records

  • Experience with databases and customer service based technology systems

  • Demonstrated experience in customer service; providing information in written and verbal communication to stakeholders using current technology


Classification: Student Services Professional II

Anticipated Hiring Range: $4,610/month - $4,790/month

CSU Salary Range: $4,610/month - $6,556/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary (https://www2.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf) .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume

  • Letter of Interest

All applicants must apply within the specified application period: December 2, 2022 through December 18, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel



CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: December 02, 2022 (9:00 AM) Pacific Standard Time

Applications close:

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