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Who We Are

We are Cisco Secure Common Services Engineering, a team of cybersecurity experts and innovative engineers who support the products and developers across Cisco Security. We put our people first, we take bold steps together, and we value transparency each step of the way.

We’re adding dedicated members to our growing team who will help us take Platform and Security to the next level because we believe that there is always room for growth.

Your impact

As a Senior Technical Systems Engineer, you will be part of our Salesforce implementations while contributing to the DevOps team culture, the platform, and the process to support our Cisco sales and marketing business.

About you

To be successful in this role, you’d be a role model who exemplifies our culture and embraces our product principles. You will work with:

• Business analysts to define and understand requirements

• Product DevOps teams to align deployments

• Product Managers that will help you know our customers and partners so you can deliver solutions that meet their needs and wants

• Technical Architects who will help you craft, develop, and operate with the standard methodologies, patterns the industry has to offer

What you’ll be doing

• Design, analysis, evaluation, testing, debugging & implementation of scalable and efficient Salesforce solutions that meet business requirements, considering factors such as performance, security, and maintainability.

• Design and implement data models, import/export data, and ensure data integrity within Salesforce.

• Develop custom solutions using Apex, Aura/LWC to create modern user interfaces and experiences

• Integrate Salesforce with other systems using APIs, middleware, or tools like MuleSoft.

• Investigate and resolve technical issues reported by users, providing timely support and solutions.

• Implement standard processes for API development, testing, and deployment

• Build/Manage Basic CI/CD Pipelines using tools like Copado, Gearset and Flosum

The experience you’ll need to succeed

Minimum Qualifications:

• Bachelor’s in computer science or 7+ years of equivalent experience or Masters in Information Technology or 3+ years of equivalent experience or PhD or 1+ years of equivalent experience

• 5+ of IT experience with solid understanding of Salesforce platform capabilities, limitations, and standard methodologies

• 4+ years of experience of successfully delivering complex Salesforce Sales cloud projects.

• 2+ years of Experience integrating Salesforce with other systems like MuleSoft or any middleware.

• 4+ years in advanced Salesforce concepts such as asynchronous processing, batch processing, platform events, and integration patterns

Preferred Qualifications:

• Demonstrable ability to work multi-functionally in a team environment, fostering a culture of innovation, collaboration, and shared findings.

• Good communication skills to interact with business partners, gather requirements, and explain technical solutions in a clear and concise manner.

• Familiarity with Agile development methodologies and tools like JIRA for managing project tasks and sprints.

• Knowledgeable on advanced development concepts

• Knowledge of Salesforce Einstein AI capabilities and implementation patterns.

• Required Salesforce Developer, Advanced Developer certifications. Any Integration Architect certification is preferred

• Should have a good experience to integrate with Mulesoft

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.