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UnitedHealth Group Patient Care Coordinator in San Jose, California

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

Schedule: Monday – Friday, 9:30AM – 6:00PM (40/hr. work week). Supervisor will determine the schedule. Start time can flex from 8:00AM – 5:00PM, Monday – Friday based on needs.

Located: Float between two locations 25% of the time: 1060 Saratoga Ave, San Jose CA and 200 Jose Figueres Ave, San Jose, CA

Primary Responsibilities:

  • Provide exceptional service to all customers

  • Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct and update as necessary

  • Collect appropriate co-pays and adhere to all cash handling policies

  • Experience with KPI tracking

  • Answers phone, takes messages and routes calls appropriately

  • Schedule appointments as necessary, verifying correct visit type and primary care provider

  • Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted

  • Work with back office staff to ensure smooth patient flow

  • Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary

  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

  • Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account

  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

  • 401(k) Savings Plan, Employee Stock Purchase Plan

  • Education Reimbursement

  • Employee Discounts

  • Employee Assistance Program

  • Employee Referral Bonus Program

  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of healthcare setting experience

  • 1+ years of experience with Microsoft Office

  • Ability to travel 25% of the time to nearby offices

Preferred Qualifications:

  • 1+ years of EMR experience

  • 1+ years of experience mentoring and training others

  • Knowledge of medical terminology and anatomy

  • Working knowledge of HMO/PPO and Medicare Advantage quality requirements

  • Strong communication and interpersonal skills, both in person and via phone

  • Proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications

California Residents Only: The hourly range for California residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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