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Cisco IT Project/Program Manager in San Jose, California

We have a phenomenal opportunity for a IT Project/Program Manager to join our team in Services IT! Your knowledge of the various Service Logistics operations and help to define the next-generation Order to Return or Source to Stock processes and tools. You will work with business stakeholders, multi-functional IT and Operations teams, and talented developers to drive planning & execution of scalable solutions to complex business problems.

Responsibilities include:

  • Managing business & stakeholder engagement

  • Understand strategy to develop sequencing of program epics, features, capabilities & stories

  • Work with IT Manager, Architects, Solution experts and leads to define system capabilities and features

  • Partner with Business and operations to define Release Trains

  • Engage, maintain and manage outside service supplier engagements and associated activities

  • Develop and maintain portfolio across the entire organization

Who You'll Work With

When you work with us, you will join a global IT team committed to delivering world-class services, tools, platforms, and data used to power Cisco Services organization. You will primarily partner with all IT actors starting with senior executive leaders to subject matter experts, key executive business stakeholders, finance and other cross functional teams to understand and meet their expectations.

Who You Are

You are a self-motivated self-starter professional with techno-functional background who has excellent analytical and problem-solving skills. You feel comfortable, dealing with ambiguity, influencing within and outside the organization, challenge status quo for innovation and make bold decisions. You are someone who feels courageous to fail in the due course of creativity for success. Minimum requirements include:

  • BS in Computer Science or a relevant Engineering degree with strong Computer Science fundamentals

  • 10+ years of professional experience as a Program/Project manager or an IT Analyst

  • Leadership experience in large transformational programs

  • Qualified project management professional (PMP) preferred but not mandatory

  • 8-10 years of project/program management in ERP programs

  • 5+ years of Agile SAFE practice & Waterfall software development methodologies

  • 3-5 years of portfolio and finance management

  • Techno-Functional knowledge in Oracle ERP, Pega Business Process Management Platform

  • 2-4 years sales force platforms

  • Understanding of Service Logistics and reverse logistics, experience in Order Management, Supply Chain, Finance processes

  • Strong problem-solving skills and analytical abilities

  • Excellent written & oral communication and collaboration skills

  • Energy and real passion for your work

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.