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Procter & Gamble LA Data Quality and Operations manager in San José, Costa Rica

Job Location

San José

Job Description

Do you love to apply your deep IT knowledge to delivering technology-based business ideas and capabilities?

A data Quality & Operations manager is a practitioner of data management, a field concerned with establishing and controlling data quality and availability required throughout the data supply chain to ensure the right business decisions are made.

The role focus on the planning, implementation and the execution of processes to lead data providers to guarantee data fit for use towards decision making. Typical tasks include: Guarantee data providers deliver per contract agreements, define the framework to guarantee balanced operation across data providers from multiple data domains, govern data operations vendor , define the operating framework to integrate data acquisition operation to the data lineage operation

Key Responsibilities

DATA PURCHASE: Collaborate with Purchasing and data asset managers to ensure DM best in class practices are implemented in the data purchase contracts

DATA PROVIDER MANAGEMENT: Governance of data-providers, guarantee data delivery per agreed formats and channels, govern pay for performance based on SLAs and data quality clauses, handle data access with vendors and stakeholders

INCIDENT MANAGEMENT: Lead on behalf PG users the complexity of incident management operation across multiple data providers

DATA OPERATION VENDOR MANAGEMENT: Run data operations vendor to facilitate the data delivery and incident management process with data providers. Stablish the data operation vendor KPI and guarantee scalability in the operation. Enable automation of data delivery processes

CHANGE MANAGEMENT: Manage data projects with data provider and data asset managers, guarantee execution following contractual agreements.

DATA QUALITY: Report data quality and take corrective actions if quality metrics are not met. Guarantee execution of data quality framework

DATA SECURITY & STEWARDSHIP: Establish proper archival, retention, privacy policies per data type, notably with regards to Data Type Security Requirements and in alignment with overall security policies. Document and mitigate information security and risk.

DATA GOVERNANCE: Partner with data asset managers to guarantee the right operational framework towards data acquisition and operations

What we offer:

  • We'll give you responsibilities as of Day 1! – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities

  • You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

  • We offer you to work and be part of a dynamic and supportive environment

  • We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

  • We love flexibility. You can arrange your work schedule based on your personal needs.

  • We will let you experience true support for work/life effectiveness and your long-term well-being.

  • We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Qualifications

  • Minimum Bachelor’s degree in Information Systems/Computer Science

  • Data Stewardship and Governance, especially with regards to Data Quality.

  • Vendor management

  • Foundation in systems development and integration and knowledge of how data architecture fits in the overall life cycle and architecture patterns

  • Strong IT service operation experience (ITIL certified)

  • Communication up and down the organization.

  • Ability to communicate proficiently in English and Spanish (written and spoken)

Job Schedule

Full time

Job Number


Job Segmentation

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.

The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.