Salesforce.com, Inc Workplace Services Lead, MAC in San Francisco, California
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Finance and Operations
Real Estate and Workplace Services (REWS) brings the Salesforce culture to life by providing incredible workspaces and an even better workplace experience! We are comprised of many departments, REWS works cross functionally to deliver some of the most iconic office spaces in the world with groundbreaking technology, programs, and services.
This role is part of the HQ Workplace Services (WS) team and, more specifically, the Moves, Adds, & Changes (MAC) team reporting directly to the Senior Manager, Office Services & MAC Planning. As a Workplace Services Lead, you will directly manage all internal event setups and projects as necessary by partnering closely with the WS Events team, onsite vendors, various WS staff, and other key stakeholders. You will also be responsible for identifying, implementing, documenting, and updating service levels, standard operating procedures, operational efficiencies, training manuals and other program documents.
What type of impact will you make:
Success will be measured by your overall impact on providing outstanding event support, project execution, and program management by:
Leading all daily event & meeting support operations including; planning, communication and execution
Maintain, uphold, and develop meeting/event space standards using data from prior setups, room capacities and furniture availability
Identifying, maintaining, and keeping clean event storage spaces
Build & lead instructional training programs as needed
Partner with key collaborators to understand new event business requirements, improve efficiency, and implement new project and event procedures
Develop reporting methods in salesforce to supervise and improve performance by defining, tracking, and analyzing event and project metrics
Develop strong positive relationships with key team members to maintain event setup and project standards
Identify health and safety hazards, repair and maintenance issues, and taking appropriate action to remedy findings promptly
Ability to adapt to changing priorities while handling high volumes of events and projects
Plan support for multifaceted events for salesforce innovation center and premium event spaces
Works independently, self-motivated and resourceful
Able to take charge of challenges with internal & external business partners to navigate ambiguity
Is this you? To apply you need to have:
3+ years of demonstrated ability leading support for corporate projects, meetings, and events
Availability to work extended hours to support projects and events that may be before and/or after hours
Experience maintaining a large volume of daily cases and completing all cases within the team’s defined service level agreements
Ability to complete and manage last minute requests
Vendor management experience
Ability to lift up to 35 pounds or more of equipment and furniture
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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