Job Information
City and County of San Francisco Transit Ambassador Supervisor II – SF Municipal Transportation Agency (9168) – (T00115) in San Francisco, California
This is a San Francisco Municipal Transportation Agency class-based test.
Application Opening: June 20, 2024
Application Deadline: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on July 3, 2024
Recruitment ID: CBT-9168-T00115
The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.
Our Vision: Excellent transportation choices for San Francisco.
Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.
Under direction, the 9168 Transit Ambassador Supervisor II assists the MTAP Manager with supervising the 9167 Transit Ambassador Supervisor I, 9166 Transit Ambassadors and 9910 Transit Ambassador Trainees; leads a variety of duties related to the activities and development of the Muni Transit Ambassador Program (MTAP) unit; is responsible for the compilation and analysis of data, reports, recommendations and training; conducts routine procedures; assist the manager with implementation of new and/or updated processes and monitor compliance.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.
Plans, administers, and directs section activities, prepares operation orders for special events, and evaluates the work of staff within the MTAP.
Develops, facilitates, conducts, and evaluates training programs for Transit Ambassadors.
Enforces policies and procedures regarding the MTAP program and makes recommendations to management to develop and update training information and manuals.
Drafts Performance Plans, conducts Performance Reviews, coaches staff, and makes disciplinary recommendations.
Investigates and responds to complex and/or sensitive accident/incident reports, non-routine and/or escalated inquiries, and complaints, from internal staff, external stakeholders, and the public. This includes acting as the department representative in defusing hostile or difficult customers and situations.
Monitors and reviews program services data, makes recommendations with appropriate justification, assists with the development and implementation of action plan, and modifies program services and activities as needed.
Analyzes interdepartmental data, prepares, reviews, and approves various reports, and provides recommendations to management.
Serves as liaison to internal and external stakeholders (i.e., the Mayor’s Office, the San Francisco Unified School District, non-profits, community groups), collaborates, strategizes, and makes recommendations to minimize youth disturbance and related matters, and presents information to diverse audiences as needed.
Ensures employees are paid appropriately by approving and entering payroll data and tracking hours worked.
Assumes the role of the Daily Operations Manager as needed.
Performs other related duties as assigned.
Special Requirements: in order to perform essential functions of the class, Transit Ambassador must be able to walk, stand, and sit for extended periods of time; uneven terrain and unstable surfaces; climbing stairs; work in inclement weather, repetitive exiting/entering vehicles; exposure to hazards and working in the proximity of moving vehicles. May be required to lift/bend and move barricades weighing up to 40 pounds and wear equipment weighing up to 10 pounds while working. Employees will be required to carry and use a hand-held radio. Duties sometime involve interacting with the public under hostile conditions. Employees must be willing to work nights, weekends, holidays, and overtime. Employees are required to wear departmental issued uniform and safety gear.
Education
Possession of a High School Diploma, GED or California High School Proficiency Certificate.
Experience
Two (2) years of fulltime work experience as a 9167 Transit Ambassador Supervisor I; OR
Seven (7) years of fulltime work experience working in an ambassador program with a mass transit agency of which two years are in a supervisory capacity.
License and Certification:
Possession of a valid CA Driver’s License at the time of appointment.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications (https://sfdhr.org/recruitment-details#qualifications) and Verification of Experience and/or Education (https://sfdhr.org/recruitment-details#verification) for considerations taken when reviewing applications.
SELECTION PROCEDURE:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Training and Experience Evaluation (Weight: 100%):
Candidates deemed qualified will be sent a link to complete the Supplemental Questionnaire via email. The Supplemental Questionnaire is designed to measure the following knowledge, skills and/or abilities that candidates possess in job-related areas, which has been identified as essential for this position and include, but not limited to: knowledge of transit rules, regulations and policies; knowledge of safety and emergency policies and procedures; knowledge of customer service principles and practices; knowledge of principles of supervision, training and performance evaluation; ability to provide training in job duties and safety procedures; ability to plan, assign, direct and evaluate work; ability to promote effective working relationships; ability to motivate and counsel employees; ability to clearly express ideas, findings and other information to a broad range of audiences; ability to prepare accurate records, reports and memoranda; and ability to prepare materials for instruction. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials and supplemental questionnaire examination are subject to verification.
Candidates must achieve a passing score in order to be placed on the eligible list/score report.
Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Director of Transportation.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov) (https://careers.sf.gov/)
The terms of this announcement may be appealed under Civil Service Rule 410.4. The standard for the review of such appeals is “abuse of discretion” or “no rational basis” for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Director of Transportation. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within 5 business days of the announcement issuance date. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.
Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:
Information About the Hiring Process (https://sfdhr.org/information-about-hiring-process)
Conviction History
Employee Benefits Overview (https://sfdhr.org/benefits-overview)
Equal Employment Opportunity
Disaster Service Worker (https://sfdhr.org/disaster-service-workers)
ADA Accommodation
Veterans Preference (https://test-sfdhr.pantheonsite.io/information-about-hiring-process#::text=of%20San%20Francisco.-,Veteran%27s%20Preference,-In%20order%20to)
Seniority Credit in Promotional Exams
Right to Work (https://test-sfdhr.pantheonsite.io/information-about-hiring-process#::text=Identification/Right%20to%20Work)
Copies of Application Documents
Diversity Statement (https://sfdhr.org/diversity-equity-and-inclusion)
SFMTA Employee Wellness Program
How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit Careers with Purpose | City and County of San Francisco (sf.gov) (https://careers.sf.gov/)
Type "9168" in to the "Search by class or keyword" field.
Click the link to open the Job Announcement.
Select the “Apply Now” button and follow instructions on the screen.
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Exam Analyst Information: If you have any questions regarding the exam process, please contact the exam analyst, Maggie.lau@sfmta.com. ML |CBT-9168-T00115| CPE
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.