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Microsoft Corporation Senior Technical Program Manager in San Francisco, California

The Commerce + Ecosystems engineering team (C+E) develops Microsoft’s large scale and business-critical backbone services to empower e-commerce for Microsoft products and services, including Azure, Office 365, Microsoft 365, Xbox, Microsoft Online Store, Bing Ads and Windows 10 Store. As part of Microsoft’s C+E Division, the Commerce Tools and Support Engineering Team engages and supports our customers in order to help us ensure we are always delivering world class Commerce experiences that land value across the board.

The New Commerce FastTrack team is looking for a strong Technical Program Manager who is passionate about accelerating customer deployment of Microsoft cloud solutions, helping the customer and partner realize business value sooner and driving growth in one of Microsoft’s core businesses. As aTechnical Program Manager, you will primarily be working with customers and partners in providingthoughtfulguidance & sharing best practices to ensure reliable, scalable, secured and costoptimizedintegrations of their enterprises onto our Microsoft commerce experience.

Responsibilities

  • Directly engage with customers and partners to accelerate adoption of our new commerce experience and capabilities; Provide knowledge and insight to build the customers confidenceand drive customer resilience

  • Drive product improvement by capturing product and experience related feedback that can be triaged by the relevant Product teams.

  • Provide local market insightsand help grow the impact of the team.

Qualifications

Technical Experience

  • 3+ years experience leading ofend to endtechnology solutions, managing large platform deployments, Azure Architecture,cloud computingfundamentals, such as Governance, Security &Cost Management.

  • Experience with and ability to lead customers withtwo or moreof the following: Integration withfinancialandreportingsystems,Bigdata platforms, migrations, or integrations,BusinessProcess automation through use of APIs orother automation techniquesandIntegrationusing Azure Integration services (APIM,Functions, Service Bus, Logic Aps, Event Gridetc)

  • Keen ability to communicate ideas effectively withengineersand engineering teams

Customer Facing Experience

  • Real day-to-day external customer-facing experience and empathy

  • Proven skills and abilities to consistently create an amazingly positive experience for customers

  • Experience working with enterprise customers on Azure specific application development and deployment.

  • Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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