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Description

Join us at the cutting edge of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

We are looking for a Social Responsibility Program Manager to lead supplier qualification and improvement programs that scale with Amazon's growing business and supplier base. This role will be expected to manage, evaluate and onboard Industry Association Audit programs that drive compliance with Amazon's labor standards, while reducing business costs.

The Program Manager will be expected to handle day-to-day issues (constantly thinking about how to invent and simplify), but will also be expected to strategize on longer-term, program-wide initiatives.

A strong candidate for this role is an innovative, detail-oriented professional who is highly organized, has a problem-solving mindset, and is an excellent communicator. They will have a strong background in operations, quality mechanisms, exceptional project management skills, and experience impacting change across internal and external stakeholders.

The ideal candidate will have experience working across teams and organizations to manage initiative lifecycles, and influence decisions with business, technology and the industry associations.

The candidate is comfortable working with third-parties, implementing operational changes between them and our internal systems and collaborate and drive improvement on quality programs. Familiarity with major social auditing standards like SMETA and BSCI is required, and experience as an auditor or SA8000 certification is preferred. Have a demonstrated ability to engage strategically with peer brands, actively participate in industry association initiatives, and help raise the bar across the social responsibility auditing industry.

Key job responsibilities

• Driving key components of WWSR''s largest assessment program and ensuring global processes and existing workflows are optimized and contain continuous improvement mechanisms.

• Work closely with WWSR Global Solutions and Risk Compliance teams in Bangalore and Shenzhen and provide support and feedback on your program’s processes.

• Support setting up operational processes and quality mechanisms for new WWSR initiatives.

• Use operational expertise to improve reporting mechanisms to highlight gaps and outliers.

• Identify and capture KPIs to measure process quality and providing meaningful feedback to stakeholders.

• Collaborate directly with external stakeholders (Industry Associations, Audit Firms) to implement operational changes and address quality concerns.

• Engage strategically with peer brands to identify gaps in the social responsibility auditing industry, and participate in industry-wide initiatives to raise the bar on audit programs.

About the team

World Wide Sustainability (WWS) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture:

It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree or equivalent

• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent

• Experience in program requirements definition, together with data and metrics leveraging to drive improvements

• Strong written and verbal communication skills, with a record of cross-group collaboration or working with diverse stakeholders.

Preferred Qualifications

• Professional auditing qualification, or similar risk or compliance credentials

• Experience with SQL and Excel

• Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent

• General interest in Social Responsibility and Sustainability.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.