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Catholic Charities of San Francisco Marin San Mateo Problem Solver and Outreach Worker (San Francisco, CA) in San Francisco, California

Problem Solver and Outreach Worker (San Francisco, CA)


Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.


Catholic Charities directly supports homeless families in the City and County of San Francisco to effectively engage, advocate, perform service planning, and stabilize vulnerable and at-risk families. The Housing Problem Solver is responsible for: triaging families that enter the Access Points through problem-solving mediation, family reunification or relocation assistance; limited financial assistance; or by assisting families move quickly into housing by conducting housing assessments that assist in prioritizing chronically homeless families. This position also helps by conducting outreach and providing referrals to impact greater housing retention and reduce vulnerability. The Housing Problem Solver will also educate the community and providers about the eligibility and services available to homeless families.

  • Flexible 8 hours shifts between 7:00a/7:00p Monday thru Friday.

  • Working at either Bayview Access Point or Mission Access Point outside of your assigned location is required.


The duties and responsibilities of the Housing Problem Solver position is but not limited to:

  • Community Outreach - help people who are marginalized to tackle the problems that face their local area; specifically, homelessness or being under-housed;

  • Ensuring quality data collection and accurate documentation of multiple reports;

  • Verifying families who self-report their homelessness which could require entering homeless encampments;

  • Participate in related program, agency, and community meetings as assigned;

  • Communicating and working well with all levels of representatives, internally within Catholic Charities and externally with partner organizations;

  • Accompanying individuals or families to appointments as needed;

  • Assessing the overall needs of the family unit to determine realistic goals; helping families cope with the challenges related to unstable housing/homelessness; substance abuse; physical and mental health issues; domestic violence, and sexual and human trafficking;

  • Provide childcare and children’s activities at the Access Point and reception duties as needed;

  • Essential achievements include but are not limited to:

  • Assessments – minimum of seven per week

  • Referrals – minimum of five per week

  • Successful Problem-Solving Resolution – minimum of one per week

  • Trainings – minimum of one per week

  • Community/Street Outreach:

  • Referrals – minimum of five per week

  • Successful Problem-Solving Resolution – minimum of one per week

  • Trainings – minimum of one per week

  • Client Surveys – minimum of five attempts per week

  • Phone Calls – answer, return and complete a minimum of ten per week

  • CARES and ONE System – enter with 100% accuracy all data into computer collection databases

  • Adherence to all Catholic Charities; Access Point, and Department of Homelessness and Supportive Housing (HSH) Policies and Procedures is strongly encouraged.

  • The utmost in staff and client confidentiality is required and expected.

  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Education in trauma, domestic violence, substance abuse, mental health issues; sexual and human trafficking;

  • Must have Class C California Driver’s License with a clean driving record;

Knowledge, Skills & Abilities:

  • Bilingual in English & Spanish required;

  • A clear understanding of, and the ability to demonstrate professional ethics, boundaries, and judgment;

  • Integrity to handle sensitive information in a confidential manner;

  • Initiative, flexibility, and the capacity to respond effectively in all situations with strong organizational skills;

  • High level of attention to detail expected;

  • Substantial or demonstrated knowledge/experience working with families in crises or unstable housing situations;

  • Knowledgeable of available social service resources in the City and County of San Francisco;

  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

  • First Aid/CPR Certificate REQUIRED within the first 90 days of employment.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Department or Program: Access Point - Bayview

This is a non-management position

This is a full-time position

Union status: Union

Fingerprinting clearance: Required

TB Screening: Not required

First Aid Certificate: No First Aid required

COVID-19 Proof of Vaccination: Required

Pay Range: