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Bank of America Platform Manager in San Francisco, California

Platform Manager

Charlotte, North Carolina;New York, New York; Seattle, Washington; San Francisco, California; Plano, Texas; Richmond, Virginia; Boston, Massachusetts; Chicago, Illinois; Tampa, Florida; Phoenix, Arizona; Columbus, Ohio; Saint Louis, Missouri

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.

This job is responsible for digital adoption of new technology in Enterprise Credit.


• Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes

• Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption

• Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment

• Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners

• Manages User Acceptance Testing execution and documents evidence of success prior to release

• Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals

• Leads the training strategy and content delivery for business adoption of new technology


• Production Support

• Technical Troubleshooting

• Process Effectiveness

• Influence

• Problem Solving

• Agile Practices

• Release Management

• Attention to Detail

• Planning

• Prioritization

• Usability Testing

• Adaptability

• Change Management

• Critical Thinking

• Research

Required Qualifications:

• Experience creating and delivering role based training content, exercises and case studies for line of business users migrating to the CreditCenter platform

• Candidate will have knowledge of underwriting, monitoring and fulfillment processes to support and assist new and existing users to learn the new platform

Desired Qualifications:

• 5+ years experience in credit underwriting, monitoring, collateral analysis, or credit fulfillment and familiar with credit policy and procedures.

• Candidate will either have or gain proficiency within the CreditCenter application

• Ability to create and maintain partnerships with multiple stakeholders

• Problem solver; ability to think critically and offer creative solutions.

• Strong attention to detail and a willingness to learn technical specs

• Self-starter who is comfortable operating independently in an ambiguous environment

• Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations. Executive presence required.

• Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment

• Experience with the CreditCenter platform

• Experience with managing a team

• Experience with presenting and training preferred


1st shift (United States of America)

Hours Per Week:


Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .