Job Information
KQED Mid-Level Giving Operations and Events Manager in San Francisco, California
Mid-Level Giving Operations and Events Manager
The Mid-Level Giving Operations and Events Manager reports to the Associate Director of Mid-Level Giving and is a key team member tasked with helping build and implement revenue growth plans for the Mid-Level program (defined as members who donate $1,000-$4,999 annually) and the planning, production and execution of cultivation and stewardship events. The Mid-Level Giving Operations and Events Manager oversees the operational needs of the Mid Level team as well as producing a roster of special events to engage current and prospective Mid Level members and further their engagement.
In addition to executing 15+ events annually, the Manager will be responsible for the development of Mid-Level program department training materials, technical documentation and training of new department staff in the use of the Revolution Online (ROI) CRM. The Manager will also produce analytical reports for program evaluation and planning, and assist the Associate Director in portfolio management for the Mid Level Giving Officers.
KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.
We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.
KQED Code of Ethics https://www.kqed.org/about/code-ethics
The mission that drives us:
KQED provide citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.
This role will work hybrid between working in KQED's newly renovated headquarters (https://www.kqed.org/campaign21) and working remotely. KQED requires employees to be fully vaccinated against COVID-19.
Salary Information: $94,700-$107,900 Annually
Essential Functions :
Manage reports and dashboards to monitor and track program performance as a means to inform process improvement and measure progress against departmental objectives and budget.
Conceptualize and execute the 15+ KQED Mid-Level events each year, managing all aspects of planning, vendor and contract management, production and post-event administration of in-person, hybrid and virtual events. The range of events includes dinners, receptions, meetings and fundraising events at KQED headquarters as well as four offsite regional events at venues throughout the Bay Area.
Continuously conduct donor pipeline analysis to discover trends, insights, and gaps among prospect and donor pools, and MLO portfolios. Provide insight into the strength of prospect pools in terms of giving capacity, engagement, and readiness for cultivation and solicitation as well as highlighting prospects who may be ready to be disqualified. Serve as thought partner to Associate Director in application of findings to Mid-Level Giving Officers’ portfolio review and rebalancing.
Manage all Mid-Level events produced offsite and in KQED’s onsite theater, coordinate asset management, assemble slide decks and other digital graphics, create and distribute cue sheets and collaborate with A/V technicians to design and refine methods for producing virtual and hybrid events.
Identify and translate department needs into comprehensive, accurate business requirements that fully define the scope of projects and ensure their integrity by supporting implementation and integration, creating documentation and conducting training.
Work with department members to identify unmet needs and unresolved technical issues in order to develop solutions that enhance or replace existing processes. Collaborate with Membership and Development teams in addressing unmet needs and technical issues as appropriate.
Collaborate with Membership and Development teams to promote best practices in gathering, storing, and maintaining data in the ROI CRM. Actively participate in the recording, updating, and monitoring of prospect management, proposal, fundraising, cultivation and stewardship activity information in the ROI CRM. Manage the reporting of department KPI progress.
Serve as the department representative on the KQED/ROI core team. Standardize and document department database practices within the larger organizational context. Ensure that the Mid-Level CRM data practices are in alignment with Development practices. Follow standards set by Membership Operations to ensure best practices in data hygiene. Provide training and data stewardship for consistent terminology and gathering and maintenance of key data points, and smooth flow of donor information through the pipeline.
Other essential duties as required.
EDUCATION: N/A YEARS OF EXPERIENCE: 2+ years
KNOWLEDGE:
Minimum of 2 years of experience in non-profit fundraising, event management and CRM management.
High level of proficiency with CRM/fundraising software as well as event and data technology platforms and software including Microsoft Office, Google Suite, Zoom and Marketing Cloud.
Experience running high-level events, including the ability to respond to last minute requests. Experience directing for live onstage events desired.
Comprehensive knowledge of best practices in complex event planning required.
Demonstrated ability to write effectively for various purposes, including financial reports, acknowledgments, and persuasive writing with the ability to synthesize and interpret high volumes of data. Careful attention to detail, formatting and readability; ability to convey complex information clearly and write concisely.
Strong organizational skills, excellent attention to details and ability to manage multiple competing assignments, projects and deadlines required.
Committed to working collaboratively and within a team and across departments
Experience monitoring budgets, tracking expenses and soliciting bids.
Must have a car and valid California driver’s license.
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