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Splunk IT Support Service Desk Analyst in San Francisco, California

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role:

Splunk IT is looking for a Bay Area based IT Support Service Desk Analyst who is accustomed to providing the highest level of in-person, and remote support to our Employees. You will thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts to provide technical assistance and support related to computer systems (Windows and Mac), hardware, and software. This is an excellent opportunity to be part of a growing organization with a bright future. Service Desk Analysts are responsible for responding to queries, completing diagnostic triage, isolating problems as well as providing and implementing sound solutions.

Responsibilities:

  • Support the local Splunk staff based in San Francisco offices as well as staff throughout the North America region.

  • Assist new hires during the onboarding process to ensure their IT-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Resolve technical problems in partnership with the broader IT Ops team with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI.

  • Write training materials: How-To documents, FAQ’s, etc.

  • Support on site DialPad phone system

  • Be the hands of Corporate IT for Server and Network issues

  • Respond to queries either in person, on the phone or via email

  • Maintain daily performance of computer systems.

  • Triage problems by asking appropriate questions to determine the nature of problem.

  • Follow up with end-users to ensure issues have been resolved.

  • Configure new users' systems and install computer peripherals as needed

  • Image, configure, pack, and ship computers for new starters in remote offices

  • Be responsible for providing break/fix services to Splunk assets including, but not limited to Apple devices, PCs, mobile devices.

  • Install, modify, and repair computer hardware and software.

  • Participate in Global IT initiatives and projects

  • Gain a basic understanding as to how Splunk uses Splunk internally

Requirements:

  • 5+ year experience of providing desktop support

  • 5+ year experience in fixing hardware as well as software installations

  • 2+ year experience in supporting Gmail and Gsuite in an enterprise environment

  • Maintaining & Troubleshooting corporate PCs, Macs, AV equipment, printers, faxes, and phone system

  • Understanding of IPv4 subnetting, TCP/IP, and networking technologies up to and including DNS, DHCP, and VPNs

  • Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues

  • Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management

Preferred knowledge and experience: These are a huge plus.

  • Prior knowledge or exposure to Splunk, while not required, is a plus

  • A+, Network +, or other IT industry standard certifications desirable

Education:

  • BS or MS in Computer Science/Information Systems or equivalent experience required

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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