Job Information
Exploratorium Information Technology Applications Administrator in San Francisco, California
SUMMARY
The Information Technology (IT) Applications Administrator’s role is to manage, maintain and tune in-house computer software business applications. The IT Applications Administrator is also responsible for planning and coordinating the processes required for the provision of user applications necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist user groups on issues related to the design, development, and deployment of mission-critical information and software systems. The IT Applications Administrator reports to the IT Manager.
ESSENTIAL FUNCTIONS
Strategy & Planning
Ensure that business application systems meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues, and responsible specifically for museum CRM (Salesforce CRM), Email Marketing (Salesforce Marketing Cloud), transactional systems (ticketing point of sale and related integrations)
Review and analyze existing business systems effectiveness and efficiency, and then develop strategies for integrating, improving and leveraging these systems
Cultivate and disseminate knowledge of business application systems and best practices
Software product and vendor selections including identifying and gathering requirements, setting evaluation criteria, coordinating demonstrations, proof of concepts, selection, deployment and ongoing education and best-practices
Acquisition & Deployment
Evaluate, install, configure, and deploy new applications, and/or enhancements to existing and new transaction systems and business applications, and keep users informed through regular meetings and communication with users
Collaborate with application owners in the testing of new software programs and applications
Ensure that any new software integration into museum transaction systems and other business applications meets functional requirements, system compliance, and interface specifications
Install application enhancements and upgrades
Liaise with company’s software suppliers for prompt resolution of any problems or emergencies
Operational Management
Project manage and provide direction for IT and other departments in support of business operations
Assist with planning and coordination of yearly PCI and other compliance certifications as well as ensuring changes to applications adhere to best practices
Primary responsibility for CRM, transactions systems, POS and business intelligence
Compile and maintain inventory of business application software and systems assets and their corresponding contracts/agreements
Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities
Create required reports in response to business user needs
Additional duties as required
MINIMUM QUALIFICATIONS
Two years’ related work experience with Salesforce CRM
Proficiency with Microsoft Excel
Four years’ direct experience managing applications and/or systems management
Proven experience in overseeing the direction and implementation of software solutions
Working knowledge of server and PC operating systems
Excellent project management skills and/or substantial exposure to project-based work structures
High level of interpersonal skills
Excellent ability to think logically combined with creativity to solve unusual array of questions and problems
Organized, energetic, positive, work effectively under pressure, and manage multiple tasks
Ability to maintain confidentiality within and outside the museum
Ability to work evenings, weekends and holidays
PREFERRED QUALIFICATIONS
Experience in nonprofit organization overseeing retail and transactional and/or ticketing systems
Salesforce Certified Administrator (ADM-201)
Experience managing retail operations and inventory management with Shopify or similar product
Experience working with GL accounting systems
PHYSICAL REQUIREMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to utilize a computer and general office equipment
Ability to move quickly from place to place
Ability to grasp, twist, reach and bend
Ability to lift and carry up to 50 lbs. short distances
APPLICATION DEADLINE
This position is open until filled
HOW TO APPLY
This is a regular , full-time (37.5 hours per week), non-exempt, union position that includes benefits. The starting range for this role is $47.70 to $50.52. This range represents steps 1-3 on a 6 step union pay scale. Please, no phone calls in regards to this job. To apply, please visit the Exploratorium job page.
The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect . We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.
Exploratorium
Piers 15/17, San Francisco, CA 94111
Website: https://www.exploratorium.edu/about/jobs. No phone calls, please
The Exploratorium is committed to a diverse workforce.
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