Experience Inc. Jobs

Digital Sales Manager

• SND - Sales & Distributions

• San Francisco, California, USA

• Cathay Pacific

• Application Deadline16 Mar 2025

Company Description

Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!

Role Introduction

Cathay Pacific is looking for an individual to join our San Francisco Digital Sales Team. The successful individual will ensure the airline’s direct sales channel maintains and grows a competitive presence in the USA and Canadian market, maximising online traffic and revenue generation. Continuously source and develop new partnerships and manage existing partnerships/platforms that drive commercial value for the direct channel and the airline.

Key Responsibilities

This role will lead the development and implementation of digital sales strategies, build new partnerships that drive commercial growth and optimize the customer journey. The ideal candidate will be responsible for managing all aspects of the website, including content creation, user experience, and technical maintenance.

Direct Channel Promotions and Campaigns

• Devise and manage campaigns to drive sales when commercially needed and recruit new customers to the airline’s member base

• Drive engagement and revenue generation through targeted communications, partnerships and tactical sales

• Work with Head Office on regional performance of SEM/SEO activity and drive stronger collaboration with this team to best capture relevant traffic to the direct channel in North America

• Manage the quality of content published across the direct channel, including brand, tone of voice, grammar and imagery

• Act as a final checkpoint for all sales promotion activity, ensuring accuracy and efficiency across all assets produced for all relevant owned and paid marketing channels

• Manage budget as it pertains to executed projects/campaigns/partnerships

Partnership Management

• Identify and secure external partnerships to drive commercial growth of the direct sales channel, including contract negotiation, (incorporating co-op marketing funds) and implementation

• Manage and refine existing partnerships and platforms that are used to drive direct channel revenue

• Collaborate with internal stakeholders to carve out mutually beneficial opportunities

• Work with the Lifestyle team (co-brand credit card owners)

• Work with the Brand marketing team to activate lower funnel sales activity

• Work with Head Office Payments team to refine and develop existing payment partners

• Develop and Manage a new affiliate network partner ensuring it is positioned correctly in market to attract the right affiliate partners

Website Content and Communication

• Oversee the merchandising of air and non-air offers and content in the USA and Canada, ensuring relevance for audience

• Master the content management system (Adobe Experience Manager) and support the publishing of quality content with good speed to market

• Assist in keeping the local commercial sales calendar up to date and circulated to all relevant internal stakeholders

Emergency & Accident and Crisis Response

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

Knowledge, Skills, Training and Experience

• 5+ years’ experience in a similar role in an ecommerce, DTC, marketing, project management, business development or partnership environment

• Experience in a commercial airline or travel adjacent industry preferred

• Proven experience in sourcing and developing new partnerships that have delivered commercial success

• Understand the broader sales channel mix and how the direct sales channel fits within it, in the North American region

• Excellent written, grammar and communication skills in English

• Demonstrable experience in project managing and onboarding a new digital platform or payment method

• Strong experience across any part of an affiliate network platform with a desire to develop these skills

• Familiarity with Adobe Experience Manager, Adobe Analytics, Qliksense, and/or an affiliate network considered very favourable

• Time zone consideration: Head Office is in Hong Kong and collaboration with the team there is crucial

• Our team is committed to building a diverse and inclusive workplace where everyone feels valued and can thrive, regardless of background or identity.

Additional Requirements

• Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer

• Must be willing and able to travel within North America and Hong Kong, if required

• Must have the right to live and work in the USA

Benefits

Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

• Travel Privileges on Cathay Pacific Airways Global Network

• Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.

• Generous 401K Matching Program

• Paid Holiday & Vacation

• LTD & Basic Life Insurance

• If this position requires a uniform, a uniform allowance will be provided.

• To learn more about Cathay Pacific as a Certified Great Place Employer –Please Click Here’ (https://www.greatplacetowork.com/certified-company/7079941)

  Salary Range -

  The estimated salary range for this role is $104,400 to $135,750 per year. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

Personal & Application Information

Cathay Pacific Airways is an Equal Opportunity (EOE) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) and Affirmative Action (AA) (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.

If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com .