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Support all operation teams concerning Human Resource related policies and personnel issues. Provide assistance to employees and supervisors in solving work-related issues. Ensure the implementation of key Human Resources support processes such as benefits, incident reporting and leave administration. Provide recruiting services for all operations teams as required. Assist with organizational planning, salary administration, and manpower development.

A little about your day to day

Be the warm welcome that kicks off a memorable colleague experience each and every time.

In this role you will perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies. Providing basic colleague assistance, you’ll serve as initial point of contact for human resources-related matters.

What we need from you

• Act as primary point of contact for colleagues for routine inquiries regarding employment, policies, procedures, and payroll and/or benefits issues. Follow-up as needed to ensure resolution. Escalate serious matters to supervisor as needed.

• Coordinate the preparation of colleague orientation, training sessions, and colleague morale programs or events. Participate in presenting new colleague orientation materials. Meet with new colleagues to review new hire paperwork for accuracy and completeness.

• Communication and administration of colleague benefit programs; distribute information and forms to colleagues.

• Assistance with the recruitment process which may include:

• sourcing,

• job posting,

• screening, routing, tracking, and filing of resumes and applications,

• scheduling interviews,

• processing background, employment verification and reference checks,

• writing and mailing correspondences to candidates,

• entering data from applications, resumes, and hire information into system(s).

• Prepare a variety of correspondence, reports, and/or presentations which may include:

• Gathering and summarizing information from various sources

• Analysis and summary of data

• Creating spreadsheets, charts, and/or graphics

• Entering, retrieving and/or manipulating data within software programs or databases

• Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; and communicate information to staff or clients in manager’s absence. Maintain manager's appointment calendar and complete and submit expense reports; coordinate telephone/conference calls and incoming mail; set up and maintain filing systems, etc. Maintain an organized, clean, and professional work area

• Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain a clean and clutter-free efficient office.

• Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.

• Maintain and update colleague records and files (including personnel forms and files, Leave of Absence forms and files, Worker’s Compensation files, updating the OSHA 300 logs, etc.

• Readiness – Minimum of two years of experience in HR or other People support role. You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

• Confidentiality – while you’re encouraged to build relationships throughout the hotel, the ability to maintain confidential information is critical.

• Communication skills - colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

• Thinker – Your problem-solving skills will turn issues into opportunities, so every colleague leaves with a good feeling.

• Language - extra language skills would be great, but not essential. Chinese and/or Spanish make you even more accessible to our colleague population.

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.

• Flexibility - night, weekend and holiday shifts can be part of the job. While rare – they happen.

• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

What you can expect from us

The hourly pay range for this role is $28.00 to $33.00 . This range is only applicable for jobs to be performed at InterContinental Mark Hopkins . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through the link below (or through internal career site if you are a current colleague).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular colleague remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to colleagues as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.