Microsoft Corporation Client Delivery Partner, Cross-Industry Solutions & Consulting Services in San Francisco, California
Do you want the challenge of transforming the way Microsoft’s largest, most complex customers do business? With an array of technical, platform and business assets unique in the marketplace, you will connect your customers’ desire to transform themselves with Microsoft technology and solutions and drive the flawless execution necessary to realize their transformational vision.
Microsoft Cross Industry Solutions/Consulting Services (XIS/MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.
As a Client Delivery Partner, you will be accountable for leading the line of business for one or more of our largest customers for the successful development and execution of transformational programs. Using your solutions expertise and experiences, you will lead a capabilities team dedicated to the success of our customers. This seasoned team of professional services will be accountable to you across the lifecycle to transform our customers business and work within a trillion-dollar addressable market.
Expected Business Outcomes:
The Client Delivery Partner (CDP) is first and foremost a relationship role, establishing trusted, long-term relationships with the customer C-Suite and helping those customer leaders craft business strategy and execute against it. The CDP is a recognized expert in their field with a long track record of executing against the business decisions that they make. Developing and nurturing C-Suite relationships, providing those customers with industry expertise, making them successful in the marketplace, and building a durable trust for Microsoft with persistent and flawless execution rigor are the primary responsibilities of the CDP.
To drive successful execution and be accountable to the customer, you will be responsible for providing executive sponsorship within Microsoft. This includes direct executive oversight of the Business Development, Delivery, and Technical Solutioning capabilities engaged with the account and building a culture focused on business outcomes and customer product realization. Maintaining close relationships with these teams, understanding their strengths, and leveraging them for the customers behalf is critical for the CDP. You will work across Microsoft organizational boundaries with Customer Success, Account Teams, Specialist Sales Teams, Industry Teams, Engineering and Leader Teams, and across the Microsoft Partner (GSI/ISV) delivery landscape to provide alignment with the customers long-term business success and ensure that Microsoft and its partners are delivering against a high bar of quality, performance, and value for the customer.
Note: we will be hiring multiple Client Delivery Partners with this opening.
Specific responsibilities may include:
Drive outcome-based client value through digital transformation, innovation and industry thought leadership:
Leverage industry / functional expertise and relationships to capture thought leadership within an account(s) to shape client strategy and drive business outcomes.
Co-create with the client, articulate transformation, and drive innovation.
Bring together and orchestrate the power of MFST ecosystem (product teams, sales, services, etc.) to effectively drive impact.
Maintaining a high profile in their industry of expertise, participating in industry events and forums, publishing, and nurturing thought leadership.
Aligning Microsoft and Partner resources across organizational boundaries to flawlessly execute against customer business priorities.
Build durable, trust-based relationships:
Trusted advisor with the client C-suite through an in-depth understanding of the client and their industry.
Partner with Microsoft executive team to expand key relationships.
Sustainable growth of the account and development / execution of long-term strategies:
Build multi-year vision and account plan in alignment with customer business needs.
Manage long-term financials of the account, including funnel development, revenue, and high impact investments.
Help originate deals and drive innovative deal construct and solutioning to grow business.
Leading execution rigor with a high bar for quality and outcomes across a range of delivery capabilities (business development, delivery technical solutioning, and business analysis).
Leadership and People development:
Leading matrixed teams of professional services professionals, providing direct performance feedback, and mentoring future leaders.
Providing direction and leadership to Microsoft teams on successful client engagement strategies and scalable solutions.
The Client Delivery Partner will need to be a recognized expert in their field with a history of developing and executing complex programs of work. The role is an individual who is resourceful, confident under pressure, and creates clarity in ambiguous situations. The ability to inspire and lead matrixed teams in a complex environment is critical to success. The ability to think broadly and problem solve across industries to transform the way our customers do business is equally important. Excellence in communications, professional services delivery, financial management, and building credibility and trust over time are required.
The ideal candidate will bring:
15+ years of industry expertise with existing executive relationships and a history of influencing and shaping industry trends and C-Suite decision making.
Extensive experience as an operational veteran that has executed against transformation strategies, ensure success leading teams in a complex, matrixed environment, creating clarity, generating energy, delivering results.
Extensive industry community leadership experience with virtual or indirect teams; inspiring and fostering a culture of customer centricity and developing deep industry, business, and technology expertise.
Extensive management consulting experience, influencing client C-Suite decision making and driving business outcomes.
History of aligning client strategy and business objectives with your firm’s assets and capabilities.
Strong management, communication, execution skills; a track record of owning a business area and exceeding results, establishing a strong voice to drive transformational change across organizational boundaries.
Experience running a disciplined customer and business review process with cross-functional teams, identifying and prioritizing blockers, and problem solving across organizational boundaries.
Location/Travel: You may be based anywhere in the U.S. and can expect travel to range from 0 – 40%, depending on customers’ assignments and your location, contingent upon Covid-19 restrictions.
Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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