Experience Inc. Jobs

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process is listed below:

• Application Opening: 03/05/2025

• Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM (Pacific Time) on Tuesday, 03/11/2025.

• Compensation: $114,062 to 138,554 annually (https://careers.sf.gov/classifications/?classCode=9247&setId=COMMN)

• Recruitment ID: PBT-9247-154434

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer (https://www.youtube.com/watch?v=nMh58Cer8kk&feature=youtu.be) . 

SFO’s mission is delivering an airport experience where people and our planet come first, and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.  (https://www.youtube.com/watch?v=ifIUySwbSV0&feature=youtu.be)

For more information about SFO, visit www.flysfo.com. Follow us on X (https://www.twitter.com/flysfo)  and Facebook (https://www.facebook.com/flysfo) . 

Under general direction of the Emergency Management Manager, the Airport Emergency Management Coordinator will design, plan and test response procedures to ensure the effective mobilization of Airport first responders and mutual aid partners in emergencies or disasters; conducts drills and exercises for responses to such emergencies as air crash, air piracy, bomb threats, active shooter, hazardous material spills, counterterrorism, business operational interruptions, structural fire, and major natural disasters; serves as liaison to Airport staff, local, state, county, and federal agencies, airlines, tenants, and non-governmental organizations in coordinating emergency efforts throughout the emergency management cycle; continually seeks out best practices and technology to improve response and recovery.

The essential functions include, but are not limited to, the following:

• Coordinates with Airport sections and local emergency personnel to plan and design Airport emergency and business continuity response and plans; develops mitigation strategies and creates scenarios to re-establish operations in the event of business interruptions; conducts risk assessments and recommends methods and procedures.

• Develops, writes, and publishes operating manuals, technical reports, training materials, and operational support documents for internal applications and/or dissemination to other organizations; maintains business continuity planning tools and database.

• Develops and delivers training curriculum for emergency preparedness, response, business and operational continuity for aviation and non-aviation tenants; serves as an advocate by promoting awareness to the airport’s emergency plan.

• Serves as liaison with federal, state, and local agencies, airlines, tenants, and mutual aid partners to coordinate continuity and recovery plans, activities, and services; represents Airport management in emergency management and business interruption response; provides support and briefings to Emergency Response personnel as required.

• Oversees and controls all functions of major exercises; plans, designs, organizes, and executes internal and external exercises of all types; evaluates exercise and actual emergency response results to improve future response procedures; assists in analyzing and problem solving operational and administrative procedures.

• May include additional duties as assigned.

Nature of Work: The normal work period is Monday through Friday, however, you will be required to report to work during emergency situations or EOC activations for large scale operational disruptions, including weekends, evenings, and holidays to facilitate airport emergency support operations.

Education: Possession of a baccalaureate degree from an accredited college or university AND

Experience: Three (3) years of emergency management and/or business continuity planning experience AND

License and Certification: Possession of a valid California driver’s license.

Experience Substitution: One (1) year of airport or airline operations experience may substitute for the required experience as described above on a year-for-year basis up to two (2) years (2,000 hours equal one year).

Education Substitution: Additional qualifying full-time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

Desirable Qualifications:

• Completion of Incident Command System (ICS) certification classes (100, 200, 300, 400, 700, and 800).

• 5 years of experience in EOC management and/or support functions.

• 3 years of experience in training program development and implementation.

• 5 years of experience in emergency planning and/or business continuity program development and management.

• 5 years of experience in airport operations or airline emergency response.

• Certified in Homeland Security Exercise and Evaluation Program (HSEEP) methodology for emergency exercise development.

• Excellent oral and written communication skills.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements | Department of Human Resources (https://sfdhr.org/how-verify-education-requirements/) .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire: (Weight: 100%)

Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position.  All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

 A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf .

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)

• Conviction History

• Employee Benefits Overview  (https://careers.sf.gov/benefits/)  

• Equal Employment Opportunity (https://www.sf.gov/what-equal-employment-opportunity-and-how-file-claim)  

• Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

• ADA Accommodation

• Veterans Preference (https://sfdhr.org/recruitment-details#veteranspreference)

• Seniority Credit in Promotional Exams

• Right to Work (https://sfdhr.org/recruitment-details#identification)

• Copies of Application Documents

• Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact recruitment analyst Jillian Perillo at jillian.perillo@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.