Sartorius Field Service Engineer - Northern California in San Francisco Bay Area, California
We are currently seeking a Field Service Engineer for our Bioprocess business based in Northern California. In this position, you will provide timely service and support for all Bioprocess products and accessories. You will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. In addition, you will perform installation, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products.
What you will accomplish together with us
Service company equipment for customers, including installations, preventative maintenance, repairs and training. Generate service revenue for the company by proactively selling service contracts to customers. Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. Provide excellent customer service at every step.
Evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service
Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management.
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments.
Properly manage company parts, equipment and tools. Keep an accurate inventory, and care properly for equipment and tools.
Perform other related duties as required.
What will convince us
Associate degree or equivalent combination of industry experience and technical/military training
Bachelor’s degree in an Electrical/Electronic discipline preferred
5 years' Service experience working on electrical and mechanical equipment or BSEE degree with 2 years' experience
Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection: Determining the kind of tools and equipment needed to do a job.
Installation: Installing equipment, machines, wiring, or programs to meet specifications.
Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control: Controlling operations of equipment or systems.
Operations Analysis: Analyzing needs and product requirements to create a design.
Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing: Repairing machines or systems using the needed tools.
Technology: Design Generating or adapting equipment and technology to serve user needs.
Troubleshooting: Determining causes of operating errors and deciding what to do about it.
Up to 90% travel is required to support Field Service activities.
Proficiency with MS Office software, including Outlook, Word and Excel.
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Valid Driver License
Identification with our core values: Sustainability, Openness, Enjoyment
Base salary offered for the position in California is $ 80,000- 120,000 depending on experience. (Higher starting salaries may be available in other locations based on geographic differentials.
What we offer
Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 16,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) .
E-Verify Participation Info (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
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We look forward to receiving your application.
Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at email@example.com
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found on www.sartorius.com/careers
to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.
In the articles "Well Prepared for Your Application Part I (http://www.sartorius.com/en/company/newsroom/blog/application-tips-from-recruiters-1-1105560) " and "Part II (https://www.sartorius.com/en/company/newsroom/blog/application-tips-from-recruiters-2-1105590#page_451132=2) ", Sartorius HR professionals give tips & tricks for applying.
Information on the application process can also be found in this video or in our FAQ (http://www.sartorius.com/en/company/careers/faq) .
In this brochure (http://www.sartorius.com/download/1185276/candidate-guide-data.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .
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