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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a highly motivated operations professional that will provide sales and business operations support to the Global Partner Channel (GPC) team in efforts to accelerate and scale the growth of our partner business. This individual will be a strategic business partner to segment(s) of our Americas GPC organization by executing support functions essential to sales force productivity. These include planning, reporting, process optimization, pipeline realization, on-boarding, and compensation design and administration.

*What you get to do in this role: *

• Be the Partner Operations business partner to GPC leaders in the Americas GEO

• Provide regular and ad-hoc intelligence for insights into business drivers, performance-to-targets and areas of risks

• Communicate appropriate policy and best practices to ensure understanding of internal policies and guidelines

• Involved in preparing presentation package for Quarterly Business Review (QBR) or other leadership presentations

• Contribute to development of key performance metrics to help drive sales productivity

• Ability to drive planning efforts and meet timelines related to quota setting and compensation

• Be a subject matter expert to identify data and process gaps and work with extended teams (IT, Change Management, Enablement etc) to drive evolution with near-term and long-term solutions

• Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities

• Collaborate cross-functionally with internal teams to drive/influence business and operational objectives

• Other ad hoc responsibilities as required in support of the organization needs

To be successful in this role you have:

• Bachelor’s Degree preferred

• 2-4+ years in a Partner Operations or Sales Operations role or related experience in a software sales organization

• Comfortable with large amount of data with ability to synthesize reports for executive and/or field sales audiences

• Experience in working with CRM / PRM / Analytics applications and tools

• Organized, with exceptional attention to detail and the ability to work in a fast-paced environment

• Excellent communication skills (written and verbal) with ability to navigate through all levels of management

• Track-record of working in a matrixed environment for positive outcomes across a variety of internal teams

• Positive “can do” attitude and highly analytical; enjoys challenges

• Proficient in PPT, Word, and Excel

Ideal qualifications include:

• 5+ years experience

• Excellent analytical and problem-solving skills with ability to drive conflict resolution

• Ability to work in an aggressive, fast paced environment while managing multiple priorities

• Results driven mentality

• Team player with positive attitude

• Experience and understanding of channel partnerships and partner programs is a plus

For positions in California (outside of the Bay Area), we offer a base pay of $88,300 - $145,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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