Experience Inc. Jobs

Job Summary:

WHO ARE WE?

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE:

• Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the House of Blues. Exudes pride and passion for the House of Blues Brand and Culture. Assisting in all areas of Host Stand Operations to help ensure a high quality guest experience.

Responsibilities:

• Understand the HOB Hospitality Zone

• Greet all guests promptly and courteously in a professional manner

• Control the flow of guests coming into the restaurant and those who are waiting for a table

• Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable

• Direct guest to an appropriate location when on a wait

• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables

• Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table

• Anticipate and respond to guest needs (guest satisfaction)

• Market current and future shows, menu items and retail by placing all marketing literature on dining tables

• Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House

• Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow

• Communicate to kitchen when large parties and special event parties have been seated

• Keep host area clean and organized throughout the shift (shift mechanics)

• Keep floor in host area free of spills, food, trash or other obstacles

• Polish and clean all entry door windows throughout the shift

• Maintain HOB safety and sanitation standards

• Assist other employees and departments as needed (teamwork)

• Adherence to standard operating procedures

• Required to occasionally work Special Events that are scheduled throughout the venue

Qualifications:

Required:

• High School Diploma

• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

• Ability to diffuse possibly volatile situations with tact and diplomacy

• Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

• Ability to adhere to the HOB uniform and appearance policy

• Efficient in basic computer skills

• Flexible availability- Position may require days, nights, weekends and holidays

Preferred:

• High skill level of Open Table and/or other reservation software

• Point of Sales (POS) knowledge, preferable MICROS

• Previous Customer Service/ Host experience

• Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful

• Position requires extended periods of prolonged standing and working on your feet

• Must be able to lift or move up to 25 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position in California is:

$16.85 USD - $20.00 Hourly

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.