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Insight Global Resident Technician/Technology Analyst- Wells Fargo San Diego in San Diego, California

Job Description

An employer is hiring a Resident Technician to service their customers Users M-F 8AM-5PM PST onsite in San Diego CA. This is a professional banking setting with a high touch user community. Requires great customer service skills and ability to Configure, install, and test hardware components and report on the installation status. Relocate equipment (one or two 50lb max) to different sites within the same building, campus, or metropolitan area. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs and transferring end-user data utilizing the COSMIC utility system (on its way out). Installing and validating correct software versions on devices and confirm functionality. Utilize the WFDC Help Center utility to troubleshoot end-user machine functionality. Decommissioning equipment as footprint of office space is decreased, which means disposing of and taking inventory while removing equipment. Finally, documenting service events accurately in work orders and ticketing systems.. The position will pay $28HR or higher and when traveling to other locations by personal vehicle, mileage reimbursed at .67 per mile.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

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Skills and Requirements

  • 3-5 Years Experience providing software support in a professional setting

  • Proficiency supporting MS office suite of applications including MS Teams and outlook

  • Prior experience Assisting with administration of Virtual/Desktop/Laptop Management servers and infrastructure applications including VDI

  • Previous experience working in ServiceNow (FSM Module a plus, but not required) ticketing system or similar

  • Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.

  • Able to work onsite at location M-F 8-5PST

  • Strong customer service skills null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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