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Rady Children's Hospital San Diego Patient Care Coordinator - Nurse Triage Answering Service, Casual in San Diego, California

This is a casual, grant funded position with a possible end date of 1/31/2024

Spanish speaking is minimum requirement

High School education required but preferred Bachelor Degree


Patient Care Coordinator (PCC) This position will serve as a liaison between RCHSD members/families, medical providers, and behavioral health providers. The Patient Care Coordinator (PCC) will identify and reduce barriers to members' care, assist the member in locating and accessing resources, and educate the member on the importance of accessing care promptly. The PCC will serve as the primary point of contact for the member and/or family and will be an integral part of the member's interdisciplinary care team. The PCC provides support to the member as they navigate the health care system. The PCC may work closely with member's case management team to resolve access, medical and psychosocial related issues. This position must be able to efficiently manage and prioritize an assigned caseload of members and/or families.


H.S. Diploma, GED, or Equivalent

1 Years of Experience

Maintain accurate records and documentation

Effectively interview members to determine the client's strengths, problems, functional status, goals and need for specific services/resources.

Develop rapport, establish, and maintain effective interpersonal relationships with internal and external contacts at all levels

Work with Case Management staff to expedite the resolution of member concerns.

Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds.

Bilingual in English/Spanish or English/Vietnamese, or English/Farsi is preferred. Must be able to speak, read, and write proficiently in those languages.


Associate's Degree

2 Years of Experience

Knowledge of HMO, Medi-Cal/Medicare and health services.

Knowledge of principles and practices of health care service delivery and managed care, Medi-Cal eligibility and benefits.

Knowledge of Principles and techniques to serve the SPD population in diverse social and ethnic groups.

Ability to utilize effective charting practices and guidelines.

Demonstrated ability of proficiency regarding; personal computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position.

The expected hiring range for this position is $20.00 to $27.50

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity.

EOE including disability/vet