Job Information
Choice Hotels Front Office Supervisor in San Diego, California
Country Inn & Suites by Radisson, San Diego North
5975 Lusk Blvd.
San Diego, CA 92121
The Country Inn & Suites by Radisson is seeking an experienced Front Desk Supervisor to join our hotel team.
Front Desk Supervisors are an essential part of our Front Office. In addition to processing daily Guest Service Representative tasks, Front Desk Supervisors also assist the Front Office Manager by implementing and supporting systems and procedures that maximize the consistency, speed, and passion of the front desk team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists in the development and implementation of business strategies for the hotel which are aligned with Country Inn & Suites’ overall mission, vision values and strategies
Develops and implements strategies for front office that support achievement of the hotel’s goals
Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the front office and related areas
Creates the first impression by supervising front office areas and general guest experience
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel’s standards
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
Ensures front office is in compliance with all hotel policy and procedures
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Aligns with our “Yes I Can” service standards to build and reinforce skills that create a lasting service culture that provides lasting memorable moments
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and works to resolve
Performs other duties required to provide the service brand behavior and genuine hospitality
REQUIREMENTS:
Minimum one to three years front office experience
Minimum one year hotel experience
Strong knowledge of Opera PMS preferred
Valid California driver's license and clean driving record to operate hotel Van/Shuttle
High school diploma required, bachelor’s degree preferred
Strong computer systems skills including; reservations and reporting systems
Strong financial acumen
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills
Ability to work a flexible schedule
PHYSICAL DEMANDS
Ability to stand for extended periods of time
Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
Good manual dexterity for the use of common office equipment
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.