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Thermo Fisher Scientific Field Service Engineer III in San Diego, California

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

How will you make an impact?

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

This position is located in New Mexico. Relocation assistance is provided if needed.

What will you do?

  • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order

  • Conduct on-site scheduled planned maintenance visits

  • Provide troubleshooting and repair support for customers and other field service personnel

  • Cultivate and develop positive working relationships with customers, system users and company personnel

  • Successfully complete technical training, as required

  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

  • Complete and submit field service reports

  • Be able to perform PM on assigned tools

  • Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

  • Provide training for customers and users on system maintenance

  • Provide feedback to product quality teams

  • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

  • Provide input for various reports including identifying and isolating unique problems with system

  • Act as a subject expert and resource for training

How will you get here?

  • Minimum education requirement is an undergraduate degree or equivalent combination of education and experience in electronic system troubleshooting

  • Minimum of 5 years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.

  • Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.

Knowledge, Skills, Abilities

  • Ability to partner effectively with customers

  • Excellent interpersonal communication skills; must have a professional working proficiency in English

  • Proven ability to troubleshooting complex systems and subsystems down to component level

  • Literate in MS DOS and Windows software environments

  • Able to read and interpret schematics

  • Familiar with UHV phenomenon and technology

  • Must have ability to obtain a valid passport and travel regionally and internationally as required

  • Must possess a valid driver’s license

  • Physical requirements include the ability to lift up to 50 lbs.

  • Must be able to secure entrance to US Government laboratories and facilities, if required

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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