Experience Inc. Jobs

Description

About the Organization

Robert Half is partnering with a mission-driven nonprofit organization dedicated to serving underserved communities and creating lasting social impact. This organization values empathy, collaboration, and proactive support to ensure individuals and families receive the resources and assistance they need.

Position Overview

We are seeking a Customer Service Coordinator to act as the primary point of contact for clients, donors, and community partners. In this role, you will manage incoming inquiries, coordinate service requests, and ensure smooth communication across teams. The ideal candidate is organized, compassionate, and committed to delivering outstanding service in a fast-paced, people-centered environment.

Key Responsibilities

• Client & Community Support: Respond to phone calls, emails, and in-person inquiries with professionalism and care.

• Service Coordination: Schedule client appointments, manage service requests, and ensure timely follow-ups.

• Resource Navigation: Provide information about the organization’s programs and connect clients with relevant resources.

• Administrative Tasks: Maintain accurate records of client interactions, update databases, and assist with reporting requirements.

• Internal Collaboration: Work closely with program managers, volunteers, and external partners to streamline support services.

• Outreach & Engagement: Assist in organizing community events, workshops, and awareness campaigns.

  Requirements

Qualifications

• Experience: 1-3 years of customer service or administrative experience, preferably in a nonprofit or community-focused setting.

• Skills: Excellent communication, active listening, and problem-solving abilities.

• Technology: Proficiency in Microsoft Office and familiarity with CRM or case management software.

• Education: High school diploma or equivalent (Bachelor’s degree in a related field is a plus).

• Attributes: Compassionate, adaptable, and passionate about serving the community.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .