Job Information
House of Blues Club Operations Manager in San Diego, California
Job Summary:
WHO ARE YOU?
Do you enjoy operations management? We are looking for a highly motivated Operations Manager who is passionate and motivated, resourceful and innovative, entrepreneur and forward thinking!
THE ROLE
The Operations Manager is responsible for all aspects of all day-to-day operations.
RESPONSIBILITIES
Operations Management
Meet and Exceed budgetary expectations on all associated line items
Cost control on labor, food & beverage and liquor
Responsible for managing labor costs and staff hours
Support development monthly and quarterly specials, events, etc.
Complete all necessary and required paperwork, including but not limited to new employee and vendor onboarding
Support monthly building inventory and purchases
Maintain standards and follow all policies and procedures as stated in company handbook and manuals
Maintain and organize all records and data management systems
Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
Perform daily pre-shift and post-shift meetings
Provide for liquor pulls and ensure accurate accounting and P&L
Oversee and manage private/special events per event schedules
Ad-hoc projects and responsibilities as assigned
Recruitment, Training & Management
Set goals for team members outlining team vision while conducting annual evaluations of employees
Maintain open door policy and inclusive work environment
Hold departmental staff meetings to keep everyone informed of our problems/progress
Provide ongoing and one off trainings for staff as needed
Oversee participation of staff in cross training, re-certification programs
Maintain appropriate staffing levels; hiring, terminations, maintain documentation per company standards, while ensuring complete and thorough training of all staff and management
Manages all venue trainers, including all operations floor and other trainers
Conduct on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for said region
Conduct new hire reviews at said milestones
Conduct quarterly training seminars with in-house trainers for development and motivation
Build and complete schedules for hourly staff on weekly basis
QUALIFICATIONS
4+ years experience as an operations manager in live events and/or club operations or hospitality industry
Degree in hospitality, business management, or marketing or related experience
6+ years experience of people and team management
Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets
Responsible for Alcohol Awareness Training Certification or Equivalent
Flexible schedule with the willingness and ability to work nights, weekends and holidays
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates
Must be willing to frequently work and travel to events during holidays, evenings and weekend hours, as required, to meet deadlines and work events
Must be able to lift up to 75 pounds occasionally
Ability to wear an earpiece for radio communication
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by our company for a visa.
EQUAL EMPLOYMENT OPPORTUNITYOur company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Our recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Our company may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.