Job Information
Navy Federal Credit Union Assistant Manager, Branch Office - Naval Base San Diego/Pacific Beacon in San Diego, California
Overview
To assist the Manager, Branch Office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
Responsibilities
Manage and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
Lead monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
Manage staff to ensure vault opening, closing and balancing procedures are completed
Assist in leading outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
Regularly participate and oversee recruiting, on-boarding and initial training of team members; make recommendations for process improvement
Collaborate with Manager on budget, purchasing, tracking and records retention for business expenses
Consult with team members to determine development goals for continual growth in technical, soft and leadership skills
Assist in leading team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
Analyze reports and conduct trend analysis to optimize business performance
Lead and train the team to deliver high quality service to our members
Ensure compliance with all security, safety and emergency preparedness procedures
Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
Perform supervisory/managerial responsibilities:
Supervise daily activities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor, and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Act as Manager in the incumbent's absence
Perform other duties as assigned
Qualifications
Five years' experience in grade level 77 (or higher) or applicable external experience
Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
Expert knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
Expert knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
Expert knowledge of functions relating to cash and ATM operations
Working knowledge of financial institution and lending practices, principles and regulations
Ability to manage multiple priorities independently and/or in a team environment
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in developing/maintaining community and command relations
Significant experience in member/customer service operations
Experience in responding to requests regarding complex financial information/data
Significant experience in supervising and leading employees
Advanced knowledge of retail banking industry best practices
Advanced organizational, planning and time management skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced verbal and written communication skills
Effective word processing and spreadsheet software skills
Desired Qualification
Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
Hours: Available Monday - Saturday: hours based on business needs.
Location: Hub & Spoke Branches: 2505 Callagan Highway, San Diego, CA 92136 | 3715 Norman Scott Road, Suite 102, San Diego, CA 92136
*These branches are aboard a military base with restricted access.
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 19032