Experience Inc. Jobs

10744-Client Device Engineer, San Diego, CA (On-site, 5-days)

Hyundai AutoEver America (HAEA) is a subsidiary of Hyundai and Kia Motor companies specializing in IT services. HAEA (formerly HISNA) was formed 9 years ago and is committed to providing world-class technology services to its clients (of Hyundai and Kia Motor companies) throughout North America. We are looking for talented individuals to join our team.

Purpose:

The individual will support Hyundai Translead (HT)’s customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. The incumbent will develop and lead in Image creation, deployment, and scripting, good knowledge in GPO, develop, recommend, and implement system upgrades and improvements for use by operations teams. The incumbent will also work with other team members to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.

Essential Functions:

Technology Planning

• Plan out the technical roadmaps for the end user services by researching EOL schedules, identifying compatibility of existing solutions/applications against the evolving future technologies, and aligning security enhance requirements.

• Responsible for the Administration of MS SCCM\MECM for package deployment, patch management, compliance settings, and generating device reports for statistical research

• Develop, modify, and remove GPOs for users and device policy setting enterprise management

• Maintain and expand VDI environment, and create deployment strategies when necessary

• Lead OS image creation for all CBU and ensure compatibility with all hardware models through testing and verification

• Research and create OS and browser roadmap addressing the dependency with applications

• Participate in user device standard selection

  Service Coordination

• Collaborate with the multiple business clients to understand their business needs, assist with determining and validate the completion of an agreed solution

• Identify area of improvements related to Desktop Support operations and provide recommendations to management

• Engage with customers on technical break-fix issues related to their cloud service subscriptions

• Troubleshoot Microsoft 365 products and cloud services and provide guidance according to Microsoft best practices

• Create the new service model based on the ITIL framework (Service strategy, Service design, Service transition, Service operation, and Continual Service Improvement), and focus on continual service improvement in technical area communicating regularly with the multiple customer units and analyzing the ITSM ticket trends and SLA reports.

• Monitor the service ticket SLAs with vendor for timely resolution of all CBU service tickets

• Manage available stock levels for the timely deployment and replacement (H/W and S/W).

  Vendor Coordination

• Provide technical guidance and enforce the company technical standards and best practices are exercised

• Create and update standard procedures for break fix, system update, and system upgrade as necessary

• Meet with vendor regularly to address any technical issues that impact customer service level

• Provide the last level technical support for the service tickets that were not able to be resolved by the vendor or out of the service agreement scope

  Project Coordination

• Lead the vendor and internal resources and manage the implementation projects that has been designed and planned internally through the service planning and technology upgrade roadmap

• Some of the projects are including desktop lease refresh, Windows OS upgrade, VDI implementation, and OS deploy automation

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  Basic Requirements:

• Bachelor’s Degree in IT related area or equivalent experience required

• CompTIA A+ r equired

• Microsoft Certified Professional required

• Knowledge of Azure services, Microsoft 365 Admin Center, Exchange, Defender, and Microsoft cloud products required

• Demonstrated ability to troubleshoot and identify cloud infrastructure issues required

• ITIL Foundation Certification preferred

• 5+ years ‘experience working in a corporate environment supporting 1000+ users.

• Must have fluent technical knowledge of end user device management through MS SCCM and via GPO including patching and report generation

• Excellent communication skill and customer service

   

Salary range - $91,810 to $131,285

Powered by JazzHR