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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Workforce Planning Analyst Senior, you will prepare business-related analyses and research in one or more of the following areas: workforce planning, monthly workforce forecasting, and hiring/separation trends. Provides analytical support for key decision-makers in setting business goals, objectives, strategies, and action plans. Defines problems and identifies opportunities enhance operational effectiveness as it relates to workforce planning.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio, TX.

Relocation assistance is not available for this position.

What you'll do:

• Utilizes advanced workforce planning process knowledge of workforce planning to maintain strong internal customer relationships with key POC’s and business leaders to define and advise strategic workforce objectives.

• Facilitates workforce planning process and continuously assesses current procedures and provides recommendations to improve and assist in optimizing process execution.

• Applies and integrates advanced and predictive analysis, workforce metrics and reporting to develop strategic and operational insights for workforce decision-making to include sharing insights and recommendations with the team for potential enterprise application.

• Performs advanced analysis of relevant workforce metrics to uncover and articulate trends in the data; forecast and quantify the workforce gaps, risks, and opportunities to support each functional unit’s workforce strategy.

• Leverages existing workforce technology platforms for facilitation of workforce planning process and provide technology recommendations for functionality gaps that will increase overall efficiency and accuracy of forecast results.

• Responsible for purity and accuracy of the workforce forecast by validation of assumption inputs and assuring appropriate controls in place to mitigate risks.

• Provides advanced-level Ad Hoc and Reporting Analysis to meet complex business requirements with little, to no guidance from management.

• Develops, trains, and advises team regarding process activities.

• Leverages analytics to forecast supply and demands for talent and modeling future scenarios to accurately identify and prioritize talent risks and opportunities, based on industry trends, economic conditions, and organizational transformation objectives.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Statistics, Mathematics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience with data analysis tools and techniques, statistics, and industry data sources.

• Experience in workforce planning/analytics, predictive modeling/forecasting, statistical methods, business consulting, project management, audit, or operational analysis.

• Experience presenting and explaining complex information in a simple and user-friendly way.

• Extensive experience working with multiple data sources and combining relevant information to generate insights from analyses.

• Extensive experience in gathering, analyzing, and researching data to include workforce metrics and reporting and providing actionable insights.

• Experience using Microsoft Office applications (Excel, Word, PowerPoint, Access).

What sets you apart:

• Experience working with Hyperion Planning.

• Experience with supporting large matrixed organizations with workforce planning and analysis.

• Strong communication (both verbal and presentational) in order to influence workforce strategy and obtain accurate workforce inputs.

• Experience with data manipulation tools allowing the ability to create insights/analysis from large data sets.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.