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South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors.

Job Title: Senior Birth Tissue & Cord Blood Collections Coordinator

Revision: 0000

Job Code: 700187

Shift: Monday-Friday 7:00am-3:00pm (with occasional holidays and weekends).

FLSA: OT Eligible

Hybrid? Y

CPF Level: P4

Location: San Antonio

Dept.: Cord Blood

Business Unit: STB&T

General Summary

Responsible to perform and assist coordination of all operational aspects of the Birth Tissue and Cord Blood Collection in hospitals.

Ensure all collection and labeling procedures are performed in compliance with prescribed regulations.

Maintain competency to include training and the performance of high complexity procedures.

Ensure all collection and labeling procedures are performed in compliance with prescribed regulations.

Maintain competency to include training and the performance of high complexity procedures.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Coordinate the process for cord blood collections with hospitals, physicians, and Labor and Delivery staff.

Participate, as needed, in the cord blood collection and / or birth tissue collection and perform handling/labeling in accordance with procedures.

Monitor incoming cord blood units and or birth tissue collections and prepare for transport.

Coordinate and provide educational activities/materials for obstetricians, obstetrical offices staff, expectant mothers, and hospital nursing staff on cord blood collection procedures and birth tissue collection procedures.

Review documentation related to collection.

Utilize the data management system.

Maintain adequate level of disposable supplies through request for purchase of additional supplies.

Perform informed consent and medical/social history with all donors and ensure compliance all established guidelines/standards.

Maintain annual training competencies for all required activities.

Recognize unusual results and difficulties encountered in all phases of performances to include purchased goods, environmental, mechanical and product related.

Assist with the development of collection procedures according to the applicable AATB, AABB, FACHT, ISO, FDA, and GMP standards.

Validate all procedures performed thus providing for the safety and efficacy of products to include preventative maintenance.

Maintain a close working relationship with the appropriate management keeping him/her informed on issues pertaining to CBU and birth tissue collections.

Performs other duties as assigned.

Non-Essential Tasks

Run departmental errands as directed.

Education

Requires a Bachelor’s Degree from an accredited four-year college or university.

Licenses and/or Certifications

Texas Operators Driver’s License

Texas Licensed Registered Nurse (RN) or

Licensed Vocational Nurse (LVN) preferred

Experience

Require five or more years of Customer Service Experience.

Require three or more years of job specific experience.

Prefer three or more years of Labor and Delivery experience, sterile techniques experience, and/or cord blood and birth tissue collections experience.

Prefer Bilingual (Spanish/English).

In some cases, an equivalency, consisting of a combination of appropriate education, training and or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge

Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.

Must recognize unusual responses/reactions or difficulties encountered in all phases of collection.

Must have a working knowledge of nursing practices and procedures.

Must be competent in all aspects of collection and labeling procedures for procurement of cord blood and birth tissues following a live birth.

Skills

Must be prepared to identify root causes of problems and select the best course of action when circumstances require.

Must have excellent written and oral communication skills, including being able to provide potential donors with the relevant information to make an informed decision about birth tissue and cord blood donation.

Must prepare and provide all collection supplies related to cord blood collection and birth tissues in the delivery room.

Must have strong manual dexterity and technical abilities in the use of surgical equipment.

Abilities

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, self motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Working Environment

Works in a well lighted air conditioned and heated laboratory/department.

May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.

May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.

May have bodily exposure to refrigerator/freezer temperature, especially hands and face, to include temperatures less than 10°C.

May be required to work any time of the day, evening or night during the week or weekend to include being on‐call.

Ability to use personal motor vehicle for company business required.

Occupational Exposure Assignment

− Category I

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . STBTC maintains a Tobacco & Drug-Free Workplace.