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Benchmark Rooms Controller in San Antonio, Texas

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Rooms Controller will be responsible for allotting rooms to guests based on their needs and preferences. S/he will have a complete understanding of all rooms types, events, and activities here at the resort. S/he will ensure guests are given elite experience and service while providing a fun and memorable experience.

Job Description:

Essential Functions:

  • Assist in room inventory and ensure reservations of required rooms for guests are completed

  • Use proper room blocking strategies in order to allot rooms to VIP and regular guests walking in unannounced

  • Pre-block rooms for special requests, packages, and VIPs

  • Handle special event booking as assigned by management

  • Coordinate with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms

  • Answer guest calls and inquiries in a professional manner

  • Provide guests information on services offered, types of rooms, and food served, etc.

  • Assist the front desk by checking guests in and out during peak arrival/departure hours

  • Assist guests in exchanging currencies, parking, and loading and unloading luggage

  • Perform checkout and cash handling activities in accordance with cashiering and credit policies

  • Maintain knowledge of hotel property, services, hours of operation, and surrounding areas (i.e. mall, restaurants)

  • Other duties as assigned

Experience and Education:

  • High school education or equivalent required

  • At least one year Front Office experience preferred

  • At least one year Hospitality experience preferred

  • Prior Rooms Controller experience preferred

  • At least one year of customer service experience required

Job Requirements:

  • Must be a United States citizen or possess a valid work permit

  • Must be at least 18 years of age

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated

  • Must be able to work in a fast paced environment

  • Must have excellent listening skills

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

Working Conditions:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.

  • Must be able to frequently lift and carry up to 25 lbs at shoulder height

  • Must be able to frequently lift and carry up to 50 lbs;

  • Must be able to bend, squat, push and pull frequently;

  • Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.

Benefits and Perks:

  • Free Meals

  • Gym Membership Discounts

  • Six Flags Discounts

  • Shoes for Crews Program

  • Benchmark Associate Room Rates (for family and friends as well!)

  • Golf Course Discounts

  • F&B Discounts

  • Free Parking

  • Spa Discount

  • Benchmark Perks

  • 401K

  • Paid Time Off (Full-Time Associates)

  • Medical Benefits (Full-Time Associates)

  • Sick Pay (Full-Time Associates)

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com

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