Job Information
Omni Hotels Loyalty Ambassador in San Antonio, Texas
Location
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
The main purpose of the loyalty ambassador is to maximize opportunities for creating loyal Omni guests, while ensuring appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
Responsibilities
To be thoroughly acquainted with all Select Guest member programs, promotions and benefits.
To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.
To review and respond to Medallia comments from Select Guests.
To deliver unique requests and anticipate guest needs based on past alerts.
To serve as the Ambassador for the Front of the House
Be familiar with reservations, rooms control and basic room inventory.
To be thoroughly acquainted with all check-in procedures and policies.
To be thoroughly acquainted with all check-out procedures and policies.
Be familiar with guest scenarios.
Be familiar with all technical equipment as related to the Front Desk.
To be familiar with all hotel facilities.
To be familiar with general organization set-up.
To be familiar with the inter-relationship between the different departments.
Qualifications
Previous customer service experience
Must be able to work nights, holidays, and weekends.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-San Antonio
Posted Date2 weeks ago(4/29/2024 10:05 AM)
Requisition ID 2024-109137
of Openings 1
Category (Portal Searching) Rooms Operations