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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Lead Level Information Governance Advisor who will be working with the Member Information Governance team in USAA’s Enterprise Data & Analytics group. The position plays an essential role in ensuring effective governance over Member and Channel Data & Analytics Products that support USAA’s Customers and their Communication Channels. Data Quality, Data Protection and Master Data Concepts are key enabling concepts this role must be an expert on to be successful in this role. Experience in Product Management and Agile Methodologies is necessary. The candidate selected for this position is going to get work with the Enterprise Data Governance, Enterprise Data Management, Member Data Stewards and Partner Teams in IT Engineering and Architecture. This role will work closely with other Data & Analytics Governance partners, Process Engineering and Business Controls partners to ensure consistent and proactive governance and management of information risks. This role will work actively to ensure adherence to existing processes, implement technical solutions to govern and monitor Governance Requirements and provide advisory services to the product teams to drive continuous engagement and disciplined execution of non-functional business process & governance requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position will be based out of San Antonio; TX, Plano; TX or Phoenix; AZ. Relocation assistance is not available for this position.

Provides governance, quality, integrity and timeliness of operational data for the enterprise. Establishes and enforces enterprise data policies, standards, practices and processes according to best practices. Monitors the use of data to ensure careful control and effective use to achieve enterprise objectives. Leads, motivates and facilitates cross-functional teams in the development of information and data governance initiatives. Directs the development of strategies, policies, principles, procedures, standards and metrics. Serves as a coach and mentor; and provides guidance to cross-functional team members to ensure success in achieving business objectives.

What you'll do:

• Uses advanced data management domain knowledge of people, process, technologies, audit and risk in the context of the business, to drive adherence to information/data management governance activities, projects and approaches that are compliant with established policies and standards. Influences/drives business awareness of information/data governance through work activities, consulting, and various communication methods for business, technology, security, legal, risk, and compliance partners.

• Authors and/or is a key contributor to information governance guidelines, principles, policies, and standards for information / data stewards, technology execution teams, and stakeholders.

• Leads the development of information governance oversight processes, measurement approach and enforces adherence to information management policies, standards and capabilities through audits, peer reviews, and monitoring of KRIs and KPIs.

• Influences, drives and supports development of multi-year roadmap and implementation plans for information governance initiatives.

• Applies expert knowledge of various lines of the business, channels, and their applications and processes to drive recommendations and satisfy regulatory and internal requirements related to information governance and data management.

• Creates information governance training content derived from internal and regulatory requirements, industry best practices and establish learning objectives.

• Prepares and presents formal findings and recommendations in various formats to all levels of the organization and across the enterprise.

• Enables success of USAA information governance discipline best practices by ensuring their inclusion within recommendations for information governance solutions.

• Sought as Information Governance expert to facilitate career path, best practices, and mentoring and grow of maturity of the Information Governance community.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Technology, Risk, Audit, Information Studies or a related technical field; OR 4 years of related experience in information governance, Information Technology, Risk, Audit, information management or information architecture (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in Information or Data related practices to include: information governance, information management, risk, audit, information architecture, IT, analysis and reporting.

• OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 6 years of experience in Information or Data related practices as noted above.

• 2 years of strong knowledge and demonstrated ability to create and evolve Data Development and Data Engineering processes.

• 2 years operational knowledge of risk management and mitigation frameworks.

• Experience in developing Data Governance and Data Management Strategy, road map(s).

• Expert knowledge of industry information/data governance best practices.

• Certified Information Management Professional (CIMP), Information Governance Professional (IGP), Certified Information Professional or equivalent industry certification.

What sets you apart:

• 10 years of experience in a Financial Services Institution supporting in a Data Management & Governance Role.

• 8+ Years of Experience in Data & Analytics Products, Data Quality & Critical Data Management/ Master Data Concepts, Reference Data Management, Data Retention, Data Rule Definitions, Sensitive Data Management, Analytical Dashboards & Solutions.

• Expert User with Big Eye and Alation Technologies for Data Management, and SaFE Agile Processes.

• Data Governance in Snowflake and other Cloud environments.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230- $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.