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USAA Information Management Analyst Lead - Real Time Data Streaming (Remote Work Location Available) in San Antonio, Texas

Purpose of Job

Information Management Analyst Lead (Remote Work Location Available)

Bank Information Risk Services is looking for an IMA Lead position to work with Business and IT to ensure new technology and applications are implemented with sound Data Management practices enabled. This person will be acting as an advisor and performer as needed.

Manages and analyzes information using a variety of techniques and tools in alignment with USAA's Enterprise Information Standards. This role may be responsible for one or more information management functions noted below:

Metadata includes defining and documenting data ensuring the information is understood. This may include working with project teams or support teams to define, redefine, or continue maintenance of the metadata.

Data Quality includes defining data quality rules ensuring data is measured and trusted. This may include working with project teams to define data quality requirements as well as ensuring ongoing assessments of data quality.

Information Lifecycle Management includes archiving and purging of data to meet the needs of the business while reducing corporate risk.

Data Security and Privacy includes managing the security of data access as well as privacy of data sharing in compliance with external regulations and internal policies. This may include working with other departments to ensure compliance to GLBA, FCRA, PCI DSS, etc.

Master Data and Reference Data includes managing key corporate data to ensure the organization can manage its operations with accurate and consistent information.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

  • As part of 1st line of defense, responsibilities include:Identify and manage existing and emerging risks that stem from business activities and the job role.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follow written risk and compliance policies and procedures for business activities.

  • Leverages expert data management knowledge in support of one or many of the information management practices.

  • This person may be acting in a steward capacity or considered a support role with expertise for the information steward as needed.

  • Identify and implement process improvements. Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs.

  • Influence or assist with prioritization of work based on criticality and risk.

  • Influence others across business areas and levels to implement and enhance information solutions.

  • Responsible for the maintenance and validity of Information Asset Inventories.

  • Champion and support delivery of information in accordance with Information Governance standards and data management practices.

  • Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations.

  • Improve metadata to add increasing value to the organization.

  • Lead the identification of and resolution of complex metadata concerns or issues.

  • Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data.

  • Development of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.

  • Development of controls to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls.

  • Define and oversee high risk data quality corrective action plans.

  • Oversee compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.

  • Analysis of Root Causes to identify existing or merging risks. Identify opportunities to strengthen controls and reduce residual data quality risks.

  • Influence others to implement and improve data quality practices.

  • Develop Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.

  • Ensure quality and maintenance of master and reference data.

  • Develop of archiving and purging strategies and processes for complex situations (Data Warehouses; Data Lakes; etc.).

  • Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements.

  • Oversee compliance assessment process by identifying and escalating items that may be a risk to the corporation.

  • Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies.

  • Lead Privacy initiatives through classification and analysis of sensitive data.

  • Ensure compliance and remediation of sensitive data to ensure proper mitigation of inherent risk.

Minimum Education:

  • Bachelor's Degree in Business or Science discipline or 4 additional years of relevant data and analytics or technical experience can be substituted in lieu of a degree in addition to the minimum years of work experience.

  • 8 years of experience in an information management practice, business application function, or data delivery; OR if Advanced degree in a Business or Science discipline, 6 years of experience in data and analytics, technical, or business relevant function.

  • Demonstrated expertise to develop and implement of Strategies or Processes related to Information Management in complex situations.

  • Proven experience leading projects or programs in which you applied data management practices and tools to address data management risks and concerns during data lifecycle.

  • Advanced SQL knowledge including SQL-based languages.

  • Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level.

  • Experience in synthesizing key information/data and research in order to recommend information management initiatives that meet business goals.

  • Experience leading project teams or support teams to define, redefine, or continue management of data.

  • Experience working in Agile Methodology.

  • Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.

  • Indirect leadership of others to deliver results.

  • Demonstrated information management expertise including experience coaching and mentoring others on information management practices.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.


  • Experience meeting BCBS 239 requirements.

  • Experience ensuring proper Data Management in Cloud applications and Services.

  • Knowledge and experience with data governance and management of streaming data and events.

  • Excellent written and verbal communication skills.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000 *(this does not include geographical differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.


If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.