Job Information
Hyatt Hotel Guest Experience Lead in SAN ANTONIO, Texas
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Guest Experience Lead possesses strong leadership, communication, and relationship skills. They assist in supporting managerial leadership by coaching, giving direction, and may include training, scheduling, and payroll. The primary duties include, but are not limited to:
Oversee all Guest Services Attendants to include supervising and dispatching in house requests such as food and beverage orders including pool orders, Uber Eats, Mail, Floral Delivery, luggage delivery/retrieval, etc.
Rooms Control to include rooms blocking, detailing of all arrivals, reviewing all ‘specials’, ‘traces’, and matrix management
Reply to all incoming emails (Upgrade and Quality inbox) in a timely manner
Work with the Front Office Manager to arrange and execute all welcome delighters and guest amenities
Manage multiple systems to include Zingle, HotSos, and Mobile Ordering ensuring all are being responded to and completed in the allotted time
Assist Front Desk with answering phone calls by providing guest with hotel facility information and answer questions relating to the hotel and local area
And all other duties as assigned
Benefits
On-site hotel covered parking at a discounted daily and monthly rate, and complimentary VIA bus pass
Full benefits offered after 30 days of employment
401K options and match
Employee stock option plan
Discounted and complimentary Hyatt hotel accommodations anywhere in the world
Paid time off including vacation, sick, and holiday pay
Complimentary meals in the employee cafeteria
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications:
Must have refined verbal and written communication skills
Must be proficient in basic computer skills, including Opera/CA Systems knowledge
Must have Rooms Control skillsets
Must be able to work in a fast-paced environment while providing excellent customer service
Preferred candidates will have at least 1 year of hotel customer service experience
Must be able to work a flexible schedule including mornings, evenings, weekends and holidays
Must be able to sit, stand, and walk for long periods of time
Primary Location: US-TX-San Antonio
Organization: Hyatt Regency San Antonio
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: SAN032569
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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