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Why USAA?

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Regulatory Relations, you will provide a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations supervises critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, or Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Leads the proactive and ongoing management of regulatory requests and examinations, including coordinating, obtaining and reviewing responses, monitoring for potential issues and communicating across regulatory, risk management, and business teams.

• Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel. Fosters knowledge sharing, identifies regulatory themes, and ensures the consistency of messaging in briefings/presentations.

• Implements industry best practices for regulatory examination management by providing centralized task management and expertise.

• Drives effective communication of insights on USAA-specific regulatory engagement issues, in addition to some broader regulatory industry-wide issues/themes.

• Reviews partner responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.

• Ensures quality assurance is performed on stakeholder responses developed by the team; ensuring completeness and accuracy before submitting responses to regulators.

• Acts as a subject matter expert for the Business and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments.

• Works in direct contact with senior personnel and regulatory agencies.

• Ensures regulatory relations activities in accordance with enterprise standards.

• Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years’ experience managing regulatory examinations, leading regulatory engagements, providing guidance on regulatory findings to include serving as a regulator or interfacing with regulators within a financial services organization or insurance industry.

• 3 years of direct team leadership or management experience required.

• Demonstrated experience working in a highly regulated environment.

• Advanced knowledge of laws and regulations applicable to large financial institutions (e.g., OCC Heightened Standards, FFIEC Handbooks and Guidance).

• Experienced knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance.

• Demonstrated ability to collaborate with the most senior leaders to provide effective guidance and regulatory expertise.

• Demonstrated ability to develop and communicate sophisticated concepts verbally and in writing.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Prior work experience at the OCC, FDIC, or Federal Reserve.

• Experience advising finance and other CFO partners.

• US military experience with skills related to one of the following MOS’s: Navy (Legalman (LN)), Marines (4402,4405, 4406, 4410), Army (27A/42H/59A/97A/45A/46A/34A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.