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UnitedHealth Group Clinical Team Coordinator - Home Health Scheduler in San Antonio, Texas

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Primary Responsibilities:

  • Responsible for daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians

  • Reports new or pertinent patient information to field clinicians

  • Schedules any changes or corrections per physician orders in the home health EMR

  • Ensures new referrals are staffed scheduled correctly with a RN and other field clinicians required to appropriately carry out physician orders

  • Schedules and plots all tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits

  • Contacts field clinicians regarding any missing or outstanding documentation on a weekly basis

  • Updates clinician schedules frequently to remain in compliance with current physician orders

  • Communicates all new physician orders and new referrals with contract therapy staff

  • Assists CTMs with contacting field clinicians or relaying information in reference to patient care updates.

  • Frequently communicates with management regarding unassigned patient visits to ensure all patients receive care within the timeframe required per physician orders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or equivalent

  • 1+ years of back office experience in a healthcare setting

  • Typing skills - 40 wpm or more

  • Experience operating computer terminal, printer, fax, copier machines

  • Able to work overtime when needed

  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Effective time management skills and ability to complete assignments within projected time frames

  • Knowledge of medical terminology

  • Home health scheduling experience

  • Excellent computer skills and knowledge of word processing software

  • Knowledge of general office procedures

  • Able to read and follow written/verbal instructions in English effectively

  • Ability to handle stressful situations with calmness and courtesy at all times

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors., WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for 550,000+ older adults with over 16,000 doctors’ offices in Texas and Florida through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Home health, back office, scheduler, Patient Care, San Antonio, TX, Texas

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