Experience Inc. Jobs

We are looking for a Bilingual Customer Service Representative in San Antonio, TX!

Location: Fully on-site in San Antonio, TX, 78230

Shifts Available: 9a-5:30p OR 11:30a-8p CST

Pay: Dependent on licensing

Description: This role is all internet driven business, NO COLD CALLING as of right now. Following up on website applications and answering inbound calls from businesses wanting more information. It is customer service for current clients.

The Client Services Representative will be responsible for, but not limited to:

• Maintaining industry leading service standards by providing prompt service and one call resolution.

• Timely entry of all inbound leads

• Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.

• Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.

• Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc.

From the manager, "Our service team is focused on our customers and how we can best service their needs with current policies and provide opportunity for additional coverage and overall retention."

Qualifications and Requirements:

• Bilingual (English/Spanish)

• Call center experience

• Insurance experience is a plus (auto insurance preferred)

• Associates degree required

Pay and Benefits

The pay range for this position is $19.00 - $21.47/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Antonio,TX.

Application Deadline

This position is anticipated to close on Mar 20, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.