Experience Inc. Jobs

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Responsible for managing the P&L for multiple complex, high-value products, ensuring business plan expectations are achieved with additional focus on expense management and end-to-end customer experience. Directly responsible for leading significant growth in one of USAA’s most important portfolios. Works collaboratively with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and the Distribution Sales and Services groups to deliver industry leading product offerings that support and advance the business model, meets marketing and operations objectives, and that meets Member needs and drives profitability.

What you’ll do:

• Manages the P&L and accountable for ensuring business plan expectations are achieved with a focus on growing Membership and driving profitability.

• Accountable for overall management of the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery.

• Responsible for keeping abreast with industry standards and benchmark data; serves as the expert with respect to the competitive landscape.

• Develops strong interactions and communications to report on the health and overall status of the product portfolio and provides to senior and executive leadership team, Board, and external partners, as applicable.

• Works collaboratively across Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA.

• Role models USAA’s mission, core values, culture, and desired behaviors – including a sound risk and compliance culture.

• Develops talent to deliver risk-conscious performance and results – including the identification, development, and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards.

• Identifies, prioritizes, and launches innovative products that drive business and customer value; optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention.

• Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.

• Holds responsibility for communicating the product value proposition to Distribution organization.

• Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).

• Manages 3rd Party Relationships (IT, 3rd products, and alliances).

• Accountable for managing results by establishing a business model based on fundamental drivers and following the data, maximizing efficiency in a constantly evolving environment where the goals can be ambiguous and the process fluid.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the best interest of the company, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience as a Product Management, Digital Transformation, Data Science or Visualization leader for products/platforms, from strategy to market, to ongoing improvements within the Financial Services industry.

• 6 years of people leadership experience in building, managing and/or developing high-performing teams.

• Deep understanding of product P&L and high level of fluency in MV (member value) and ROI drivers; demonstrated track record in balancing product priorities against budget and timelines; a sense of urgency in driving execution; entrepreneurial spirit and excitement of developing products from an early stage.

• Highly analytical with experience leveraging different types of data to form hypotheses, test those hypotheses and ultimately build a recommended strategy.

• Strong strategic thinker with track record of developing and implementing strategies that thoughtfully consider and balance industry and competitive dynamics, customer insights and commercial implications.

• Demonstrated experience and comfort working with ambiguity and a rapidly changing dynamic environment; thrives in fast-paced environment.

• Experience managing the P&L, leading the overall product strategy, developing, and executing the product roadmap and achieving all related business goals (product line growth, ROI), for a designated product or group of products.

• Comprehensive knowledge of risk management best practices, to include identification, resolution, and implementation of risk mitigation solutions.

• Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done.

• Deep understanding and extensive experience in applying Agile methodology.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• 7+ years Property & Casualty Product Management experience.

• 5+ years State Management experience to include major markets.

• Proven ability to deliver results in a cross functional environment.

• Proven experience delivering through 4P management - pricing, product, placement, promotion.

• Experience with auto, home, and specialty lines products.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330.00-338,990.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.