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The Dispute Resolution Analyst handles customer inquiries, resolves disputes, and supports Collections Analysts by managing escalations and complex cases.

What you will do

• Answer and manage incoming calls, handling 800-line inquiries and assisting customers efficiently.

• Resolve customer inquiries and disputes, providing timely resolutions while following company guidelines.

• Escalate complex cases when necessary to ensure proper resolution.

• Provide documentation support, including invoice copies, statements, and supporting documents.

• Use the Service Now platform to manage inquiries and disputes, ensuring compliance with SLAs.

• Follow up on disputes with internal and external customers to ensure timely resolution.

• Collaborate with internal teams such as Sales and Customer Service to streamline dispute resolution.

• Monitor and report disputes, running reports and maintaining accurate records to track progress.

What you need

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field

• Intermediate to advanced MS Office Suite

• Excel Intermediate

• Fluent spoken and written English – B2+ as minimum requirement, C1 desired

• 2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)

• 1– 2 years of overall experience in Shared Services environment or multinational companies

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.