Job Information
Salt Lake City Corporation Special Projects Case Manager in Salt Lake City, Utah
Position Title:
Special Projects Case Manager
Job Description:
Reporting to and working under the general direction of the Justice Court Special Projects Data Analyst, incumbent tracks court cases, monitors case activity, and performs specialized activities required for cases targeted for outreach programs. Researches court records and related databases; reviews client case histories, charges, and judicial orders. Maintains and updates case and defendant records, including payments received; assessed fees and interest; payment plans; and delinquent account status. Tracks and records restitution, community service, probation and treatment requirements. Reviews court penalties associated with judicial orders. Ensures case compliance and timely case closure. Develops, runs and manages reports for purposes of data collection.
TYPICAL DUTIES:
Provide direct case management services, including but not limited to the following: crisis intervention, where appropriate, ongoing screening, goal setting problem solving, service/case planning, consultation, support, information, and appropriate referrals to other community agencies.
Assist the participant in navigating court, community agencies/resources, and other helping professionals.
Create a Case Plan for the participant and coordinate community resources services.
Administer Case Management Screening tools and provide follow up case management services. Monitor and document referrals provided to participants. Routinely assess and retain timely correspondence, reports, participant progress, and/or other documentation.
Work closely and professionally with external agencies, partners, and with the Special Projects Staff.
Assist, educate, inform, and empower under-represented populations in the community, including vulnerable communities, refugees, and immigrant populations.
Demonstrate and maintain a high standard of professionalism and confidentiality as well as cultural awareness and sensitivity.
Attend staff/staffing meetings and other meetings as assigned.
May be required to drive a vehicle to and from various locations throughout the community.
Ensure thorough case review, case follow up and minimizes the duration of actions taken.
Conduct extensive client research using various court and external databases and tools to locate and contact individuals participating in outreach programs. Track court enforcement remedies including referrals.
Review case disposition and interpret court orders, analyze various options, and implements plans to maximize compliance with all judicial orders in accordance with individual judicial representative, Utah Law and Salt Lake City code and established policies and procedures. Enter, maintain, and update case information in court database computer and paper/ electronic records, as required.
Interact with defendants and other parties (i.e., victims, attorneys, constables, law enforcement etc.) by letter, phone, and electronic means or in person to assist with case management and provide other relevant information to persons involved with the court system.
Prepare and report on various statistical and budgetary reports related to case management duties. Research topics or issues, collects and tabulates data, and composes/word-processes narratives and spreadsheet presentations. Research and resolve any case discrepancies including tracking updates and remedies any related court case problems.
Interact with judges, court administration, clerks, probation officers, constables and other agencies and offices to obtain or share appropriate or public information, facilitate case progression, coordinate treatment and compliance and resolves cases.
Communicate and coordinate system updates and software changes needed to maximize efficiency and the resolution and the processing of associated court cases, electronic communication, storage and reports.
Ensure compliance with applicable federal, state, and local laws governing municipal courts, treatment issues, HIPAA, GRAMA, and BCI database. When necessary, solicit legal Interpretation from City Attorneys or Judge on city codes, state statutes and explains/clarifies court procedures to the public.
Testify in court relative to the case enforcement, tracking matters, warrant service and collection of monetary accounts; prepares court documents; prepares reports for presentation in court; after disposition, takes action to ensure compliance.
Gather, summarize and maintain data and statistics for the court.
Serve as backup to judicial assistant duties.
May provide functional supervision of Judicial Assistants during times of absence of a supervisor.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
Must have and maintain current licensure with the State of Utah as a certified Social Service Worker.
Bachelor’s degree in social work, psychology, sociology, or a closely related field from an accredited college/university and one (1) year of experience (or an equivalent combination of education and experience.)
Current certification (or the ability to obtain certification within three months of hire) to access information from the Utah Bureau of Criminal Investigation DLD/MVD system.
Knowledge of city ordinances & state statutes, regulations and laws; court and judicial orders and processes; effective case management methods including tracking for compliance and warrants, treatment resources and court protocol, techniques and processes.
Demonstrated ability to work independently as well as take initiative and work collaboratively as part of a team.
Demonstrated proficiency with personal computer hardware and software, including word processing, spreadsheets and related databases, software applications, ability to maximize efficiency, collection and understanding of case information to ensure compliance of court orders.
Possess interpersonal skills, active listening skills, critical analysis, and communicate effectively.
Demonstrated independent judgment to assess and meet participant needs. Ability to have meaningful outcome-oriented dialogue with participants and community agencies in coordinating care and services for participants.
Ability to work effectively with individuals from diverse backgrounds and at various levels of the organization including: judges, defendants, constables, co-workers, members of the general public, and outside agencies.
Ability to maintain strict confidentiality as per court policies and procedures.
Possession of a valid state driver license or Utah driving privilege card (or the ability to obtain one within 30 days of employment.)
DESIRED QUALIFICATIONS:
One to three years of related work experience, which includes assessing the physical, mental, social and economic needs of a diverse population.
Experience working collaboratively with community agencies.
Experience working in both substance abuse and mental health treatment fields.
Eligible to apply for Mental Health Officer Certification.
Bilingual – English / Spanish
WORKING CONDITIONS:
Daily pressure resulting from processing data and information through large databases coupled with occasional adverse interactions with the public.
Medium physical effort. Loading and unloading of equipment. Frequent sitting, standing, and walking. May be exposed to adverse weather conditions.
Work mostly independently. Occasional presentations to individuals or small groups.
Frequent, prolonged exposure to computer terminal display screen.
May be required to work non-traditional hours.
This position is eligible for full city benefits, including:
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
Six weeks of paid parental leave from day 1 of employment
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
POSITION SALARY RANGE
$22.37 - $38.67
DEPARTMENT
Justice Courts
Full Time/Part Time:
Full time
Scheduled Hours:
40
Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .
BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:
Health Insurance (95% of premium paid by city)
HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)
Dental, Vision and Life Insurance
City-paid retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Wellness clinic for employees and their families
Paid Time Off
12 vacation days to start
12 paid holidays & 1 personal holiday
Up to 80 hours of personal leave annually
6 weeks of paid parental leave to all new parents
Additional time off credit possible for rehires or new hires coming from another public jurisdiction
VETERAN EMPLOYER:
Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.
ABOUT SALT LAKE CITY CORP
Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.
We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.
The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.