Philips Server Technical Consultant (DEN, SLC, or PHX) in Salt Lake City, Utah
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
In this role, you have the opportunity to
Provide pre and post-sale technical support in the specialized area of Server and SQL administration. You will also own the implementation and support of virtual machine (VM) environments, both owned by Philips and the customer. You will consult, configure, implement, troubleshoot, and maintain ownership on new services offered from the Hospital Patient Monitoring (HPM) solutions team to key customers throughout the Desert West District . You will be utilized as a zone resource throughout the Zone as needed.
The candidate can reside within the great Denver, Salt Lake City of Phoenix area. Travel to customer sites nationally may also be required on an as needed basis.
You are responsible for (but not limited to)
Acting as the subject matter expert (SME) by collaborating and consulting effectively with sales and service partners, as well as customers and healthcare institutions, to ensure successful integration of solutions into the customer IT environment and to achieve overall business objectives.
Applying industry standard practices and Philips standard implementation to all customers who choose Philips solutions.
Delivering consultative services within the assigned domain of the resource.
Deploying and/or integrating software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments.
Educating customers to maintain their systems.
Leveraging insights to drive service innovation leads that align with customer needs.
Resolving technical issues and offering proactive technical support.
Documenting solutions to ensure support teams and other consultants can participate in support and onward development.
Contributing to the collective learning of Philips, seeking to share knowledge globally; assessing and sharing repeatable processes that can be leveraged across multiple projects.
Practicing strong configuration management and version control.
Participating as a key member of the implementation project and/or support team; fostering collaboration through sharing experiences, information, perspectives, skills, and expertise.
Driving continuous improvements of implementation methodology and service offerings based on customer feedback.
You are part of
The Philips Connected Care – Hospital Patient Monitoring (HPM) business. This division of Philips specializes in the installation and service of patient monitoring devices, networks, and telemetry systems to avoid and reduce complications and improve the care delivery process across the entire hospital. As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks, as well as consult with customers on high-end integrations.
You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.
To succeed in this role, you should have the following skills and experience
Bachelor’s in computer science, electronics, biomedical, or other related disciplines and/or equivalent combination of education and 3+ years of professional working experience in the healthcare/IT technologies or electronics industry, preferably in a field service and/or hospital environment.
Cisco certifications at the professional level required – CCNP Enterprise
Microsoft and other certifications are desirable – Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), VMWare.
Experience with medical devices such as patient monitoring, telemetry units highly preferred.
Working knowledge of electronic circuit boards, processors, and computer hardware including applications, programming, and systems functionality.
PC competency, to include basic knowledge of word processing, spreadsheets, and databases required.
Ability to demonstrate exceptional customer service skills.
Ability to communicate, written and verbally, with various levels of employees and customers.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
Must have and maintain a valid driver’s license and driving record that is compliant with Philips’ Fleet Policy.
Physical Demands and Work Environment
Job operates in the hospital/medical environment and remotely from a home office location.
Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
Must be able to participate in an on-call rotation to provide customer support.
Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
Potential exposure to hazardous physical, chemical, biological agents, and loud noise.
Frequently in contact with electrical equipment and wireless networks.
Frequently using standard office equipment such as computers, phones, and medical test equipment; regularly speaking, hearing, and viewing computers.
Frequently lifting, carrying, pushing, or pulling up to 30 pounds. Occasionally lifting or carrying up to 50 pounds, with assistance available.
Frequently standing, walking, stooping, kneeling, and extending reach. Occasionally twisting and crawling.
Use of personal protective equipment (PPE) may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hats, hard toes shoes, and gloves.
May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.
In return, we offer you
The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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