Job Information
Kimpton Hotels & Restaurants Hotel Ambassador - Bell Attendant/In Room Dining - Kimpton Hotel Monaco Salt Lake City in Salt Lake City, Utah
Hotel Ambassador - Hotel Monaco, Salt Lake City
Must have valid Utah Alcoholic Beverage Permit
What You'll Do
Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.
Some of your responsibilities include:
Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure.
Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.
Provide the guest(s) with information about their stay, the hotel, and answer questions.
When the concierge is not available, book tours and assist with general information inquiries.
Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.
Submit all found articles accompanied by a Lost & Found Report.
Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
Clean and set-up meeting room functions, direct guests to various meeting rooms.
Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
Turn in keys and pager to the Housekeeping Department when your shift ends.
Memorize current menu items and Be familiar with the wine list and vintages.
Have knowledge of food quality
Be familiar with the proper use of room service
Apt knowledge of food and wine
Maintain the hotel's standards of service
Set up scheduled beverage services each morning by 6:00am according to Kimpton
Set up hosted events each evening by 5:00pm according to Kimpton Standards
Be familiar with ticketing and cash
Answer guest phone calls, and take orders according to Kimpton Standards. Accurately record orders in the POS system.
Review orders at the time the ticket is put into the kitchen and that the correct amount of silverware, linens, condiments, and vases are properly prepared.
Check orders for presentation and completeness, cover and place in the cart for delivery, with water and beverages added last.
Ensure the meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies and advised of new time.
Confirm the guest name and room number at time order is up; guest door knocked upon and guest greeted by name upon entry.
Ensure that guest preference for set up is determined and prepared; dining areas are set with silverware, condiments, beverages, cold items and soup; entrees are left covered or inside room service care.
If wine is ordered, verify with guest, open and offer for the guests'
Present guest check for signature; guest is thanked by name and asked to call when they would like the service removed.
Ensure that guest check is turned into room service
What You Bring
High School Diploma is preferred.
1 year of experience in customer service or similar role.
You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
Basic writing skills, professional communication skills.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .
Be Yourself. Lead Yourself. Make it Count.