Job Information
University of Utah Health Flight Coordinator in SALT LAKE CITY, Utah
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for providing dispatch services to the assigned department. The incumbent uses a multi-line telephone system to receive and relay information to the appropriate units, then creates and logs incident reports. This position is not responsible for providing care to patients.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Answers incoming telephone calls on a multi-line telephone system, radio communications system, and computer messaging application from the transfer center regarding potential flight information.
Confirms incoming information with caller and inputs data into Golden Hour, Complete Flight, Safety Logs and Flight databases.
Communicates with physicians, nurses, administration, emergency medical services, fire departments and law enforcement to facilitate the safe transportation of critical and non-critical clients.
Reads paper and computer maps to determine plotting, location identification, and locales with GPS coordinates.
Prioritizes and disseminates accurate and pertinent information to the appropriate teams while keeping the safety of the crews and aircraft a top priority.
Provides a high level of customer service.
Creates and facilitates quotes for air medical services.
Knowledge / Skills / Abilities
Demonstrated potential ability to perform the essential functions as outlined above.
Demonstrated human relations and effective communication skills.
Ability to speak concisely and distinctly.
Demonstrated ability to function effectively in a fast paced environment.
Demonstrated ability to function calmly and competently in high stress situations.
Ability to communicate well with physicians, nurses, fire departments, emergency medical services and other agencies.
Ability to type at least 35 wpm.
Demonstrated computer experience.
Ability to maintain a proper sense of priorities when confronted by multiple calls.
Qualifications
Qualifications Required
One year of related experience.
Successful completion of the AirMed Training course, and a passing score on both the written and practical exams within one year of hire.
Qualifications (Preferred)
Preferred
One year of experience in a dispatch, PM, EMT, EMD, EMS, or related field.
IAMTCS national certification within year of hire.
Familiarity with the Wasatch Front.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Manual Dexterity, Sitting, Speaking, Standing
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 70986
Reg/Temp Regular
Employment Type PRN
Shift Variable
Work Schedule Saturday-Friday
Location Name University of Utah Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department UUH CST 29A AIR MED ADMIN
Category Telecommunications
Workplace Set Up On-site